My Voila Grocery

I got accepted into the $25 if I spent $100 with Sobey's and have it delivered with Voila. The website was pretty easy to use. I made my order and had it delivered 2 days later. I actually got my order a lot earlier than what I had chosen which was okay with me. The delivery person was nice and friendly. she said there was no substitute but there was one substitute which was fine. My only thing is that Sobeys is way too expensive for me when I am trying to budget. Other than that the experience was great.

Would use again!

From ordering to receipt, the entire experience was easy.

The UI on the website was categorized well and easy to navigate. To my surprise, you could shop for items from Farm Boy and Well.ca, and not just Sobeys.

The only con I would say that there were items missing that you would normally be able to get from the brick and mortar. Not sure if out of stock or unavailable as a whole.

Receiving the groceries was a great experience as well. The driver called prior to arrival. During the delivery, the driver explained the delivery process, which includes quality checks and temperature checks before drop-off.

Overall, would do this again. $8 delivery is worth it for the 2.5h I save every week.

This was a great service

This service was extremely easy to use. The website is very user friendly, from setting up account, to picking groceries, to checkout.
I did find that some of the products I was looking for were unavailable, however, most things were there.
The delivery came right within the 1 hour time frame, with the driver calling me ahead of time to say he would arrive in 10 minutes. The driver was extremely friendly and knowledgeable and had many recommendations and tips for ordering.
I would definitely use this service again. It was very convenient and easy to use.

Professional delivery drivers, on time and helpful!

I was really impressed with the logistics of it all, from robots picking my items to bags for the fridge/freezer being tagged by coloured handles. The site was easy to use and payment was a breeze.

It was nice to have the driver call to ensure that you are home so that nothing spoils outside. Very professional and great customer service!

Safety

I received a voucher of 25$ discount from Chick Advisor to place my first order. I was surprised with the good sales Voila had! Driver called before going to my place, a few minutes ahead of my time slot booked. I wasn`t at home, and he waited until I arrive to hand the products to me, as I ordered some frozen goods. I said he could leave the groceries at my door, but he insisted in wait for me. I get that they want to avoid complaints, but I was authorizing the drop off. Vegetables were great! No complaints! I`ll definitely order again.

Voila by Sobeys - Delivery with a Smile!

Normally I shop at stores in person, with free pick up or free delivery. ChickAdvisor offered a promotion which covered much more than the cost of delivery, so I went for it. After seeing the Voila delivery trucks on the road often recently, I have grown very curious.

In my perspective, Sobeys is a premium grocery store - you might expect to pay a little more for basic items. While this is true, I did find various items on sale and although the purchase date and delivery date were different, I did indeed pay the sale price. There were also no substituted items.

Before the delivery was about to arrive (about 20 minutes) the driver called to advise me and check that it would be ok to leave items on the porch. Due to COVID-19 protocols and restrictions, I was happy to have the service.

When the delivery truck arrived, they accidently delivered to my neighbour's porch. When they realized the error, they were quick to remedy the error and took a moment to tell me that my order was temperature checked and perfect. All frozen items were indeed still completely frozen. In fact, I couldn't even scoop the icecream that the kids had anticipated so badly.. haha

The 2 gentleman who dropped the order were cheery and seemingly happy with their work. They asked if I had any questions (I did not) and off they went.

Overall, the experience was pleasant. I would use the service again if the delivery fee is waived and recommend to others.

Great service

I usually don't order my groceries online so this was an interesting thing to review. My order was easy to place, when it was delivered it was accurate and the delivery people were friendly and prompt. This is a great service for people who have young kids or for whatever other reasons can't (don't want to) get to the store and shop in person.

My only hesitation with using it, is that I use a lot of coupons and with online ordering you are not able to do it. I also shop at Costco in bulk for some items, which is convenient and easy for me.

I tried the Voila by Sobeys in return for my review of the service.

I will definitely be using the service again in future!

I typically do not order my groceries online very often, but Voila is a great service. There were a lot of sales and specials available and I saved quite a bit of money on some items that I normally purchase in-store. The order arrived within the requested time frame, the delivery person was very friendly and courteous (they called ahead to ensure that I was home), and all of the items I ordered arrived (no backordered or out of stock items/substitutions). The frozen items were still frozen when received and the quality of produce was great! I will be using Voila again in future and will definitely recommend it!

Voilà! A new way to get your groceries!

I was a lucky lady to receive a discount code to try this new service by Sobeys and took full advantage! I ordered my grocery online the day before and picked my one hour time slot and Voila! They were delivered on time.
The process was super easy. If you know how to online shop it’s just the same. I chose a wide variety of foods and sauces especially the heavy stuff that I just didn’t want to carry when at the store.
One downside was that I put some items in my cart but when I checked out they were not available anymore. I was looking forward to those items.
The prices are a little high for my liking as I am used to shopping at Walmart and No Frills but the convenience was great!
The delivery guy called to let me know he was 10mins away and to ensure someone would be home. I was at work so I called the house to let the person at home know that the delivery was on its way.
It came at the beginning of the hour delivery slot I chose which was great.
All in all I would recommend this and may use it again when I’m too lazy to go to the store :)

Best delivery service I've tried in GTA

I had an excellent experience with Voila! Downloading the App and ordering was super simple. I was able to easily search for my items and save them in my cart for later purchase. When I ordered I picked a one-hour timeframe for delivery the next day. It arrived on time. The delivery guy was super helpful and explained the service well. He explained that certain bags that had green handles were the cold items to be put away first. He also mentioned that frozen items are kept on dry ice and the whole truck is refrigerated and temperature controls are done. He asked if at glance if everything looked ok, and it was more than great! Even freshness dates were far in the future. My mushrooms are still fresh a week later! I will definitely be ordering from them again!

I am writing this review as part of a discount I received as part of a product review club.