4.4/5
835 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    May 07, 2024

    Very useful website, free goodies

    I've used grocery order services before, and I actually really liked this one. I felt that the Voilà website had useful features—searching by grocery department, searching by this week's deals, but also being able to sort search results by "best value"; the best price per gram. This really helps me shop because I always want to get the best price, especially on expensive things like cheese or frozen bulk food. Instacart didn't offer this last I used it!

    Instacart/Superstore's online shopping also tends to inflate the price of individual items, so that you're paying more compared to in-store shopping even before any service fees. I didn't notice that with this service. Safeway can be more expensive in general compared to other grocery companies, but I didn't find that the grocery service inflated prices.

    I did have an issue placing my order, since my first payment didn't go through (my bank thought it was fraud, lol), and my order was cancelled. I had to place an entirely new order instead of being able to go online to pay, so that was a bit annoying. However, my second order went through successfully and I picked up my order very easily. They generally let me place an order within a couple days ahead, depending on whether you are picking up or receiving delivery (though this will depend on your local area and time of day/week/month). To pick up an order, you just drive up, park, and text/call the phone number with your stall number, and they bring your items out to you. I placed my items in my own grocery bags to take home, though if you're sick or physically unable, I'm sure the staff would be able to do that for you.

    I also found the freebies an interesting idea. I got a coffee creamer and a bag of chips. The chips are a spicy bulgogi flavour which is really delicious and very crunchy—I would definitely consider buying them in the future, so I would say this freebie service works lol.

    Overall I felt that Voilà has a great program going with some great features, and I would consider it again.

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    5.0/5
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    Recommended? You Betcha!
    May 07, 2024

    Friendly and prompt

    I used voila because it was incentivized by Butterly. The online system was easy to navigate and add items to my cart. I was able to get next day delivery, which is great in comparison to some grocery delivery services, however I have been spoiled by Walmart's same day delivery service. There were lots of options for delivery times to suit my busy schedule. The delivery driver was friendly and prompt. I wouldnt hesitate to recommend this service to a friend.

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    5.0/5
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    Recommended? You Betcha!
    May 05, 2024

    Great quality, fast delivery

    I was pleasently surprised by Voila.
    The quality of the meat, produce etc was perfect.
    The delivery service was very fast, everything was well packages.
    The delivery team was smiling, helpful and they even asked me to check my eggs.
    I strongly recommend.

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    5.0/5
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    Recommended? You Betcha!
    May 03, 2024

    Great deals in voila

    Amazing deal to shop voila in store or online . Great brands at such great price. I always love to go to voila or sobeys to shop there. Its such comfort.

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    5.0/5
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    May 02, 2024

    Nice job

    First time using Voila, it was nice to got all my stuff which I ordered exactly and the veggies were so fresh. They put the items in different paper bags , neat and avoid food contagious , highly recommended.

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    5.0/5
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    May 02, 2024

    amazing service

    ordered few things everything was deliverec and fresh items had long dates till expired on them. would def use again. was quick and fast service

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    5.0/5
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    Recommended? You Betcha!
    May 02, 2024

    Amazing service

    The service was amazing ! I had some items out of stock but they picked replacements for me
    And they were the perfect fit to what i needed in my grocery trip

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    5.0/5
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    Recommended? You Betcha!
    May 01, 2024

    great

    It is great to have money off on our purchases. We love Voila and will keep using it, thanks. Now adays it is great to have some relief with our purchases. This service is always on time and they take great care with filling our orders. The picker for our products has our best interest at heart and they give us fresh products and great things like bakery orders that are packed with care so they do not get smashed

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    5.0/5
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    May 01, 2024

    Amazingly quick

    I was able to get my groceries planned for the week and place my order. No overspending or forgetting things at the store. All were handpicked and handed to me with absolutely no issue at all

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    5.0/5
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    April 30, 2024

    Convenient!

    Great service!! Provide flexible delivery times & variety of items to choose from. All from the comfort of my own home! Also doesn't have excessive fees like some of the other options out there!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.