90% OF CHICKS DIG IT
Great service! Super impressed!
I have used other grocery delivery services, but Voila by Sobeys is definitely different in many ways.
For one the shipping charges are much lower then others, I mean who wouldn't pay $7.99 just for the convenience of not having to go to the grocery store....other services cost more, some much more.
The choice of products was amazing! So happy with that. And with the coupon code from ChickAdvisor for $25.00 off, that was a very nice bonus!
It was so easy to add items to your cart. The registration process was completely painless, and super simple to follow. The time window for delivery is in one hour increments, whereas some other service are longer. You choose the best delivery time and day for you. So convenient.
The driver was very friendly, and followed my directions to a tee. Because of Covid I ask that they leave the groceries on the front porch, and then I will get them once they leave. ( I have 3 high risk people in my household).
He called before hand to let me know he would arrive in about 20 minutes, and as per my instructions would put all the groceries on the porch and then knock on the front door so I know they are there. Fabulous service!
I think what really impressed me was that once I had finished adding all my items to my cart, and went to checkout, a window pops up to tell you what is not available, that is sooooo helpful! It gives you a chance to choose a different item! I absolutely LOVE LOVE LOVE this feature!
I can tell you first hand, other services do not do this and you don't find out what is missing until your order is packed and on the truck at which at that point you cannot choose another product, so you just don't get those item(s).
I also love that I get a detailed list of the products and their prices in email. If something is on sale, you will see the normal price crossed out and the sale price beside it, also a great feature!
I cannot say enough how impressed I am with this service and I will say I will no longer be using any other grocery delivery services going forward.
Convenient
I loved this experience by Sobeys. Everything came on the time and very fresh. Is very convenient, you need just few clicks and Voilà!!!
Thank you sobeys and chickadvisor for this opportunity.
New is good!
I tried this service after receiving a voucher from a product review service. The ease of ordering is pretty good tho the searches provided responses outside the search. For example I chose fruit and got both fruit and veg. Made me search for more specific items.
There were quite a few unavailable items, especially the store brand items. I find Sobeys overpriced often other than sale items so I tend to buy store brand when possible
The checkout was smooth. Delivery driver called prior to arrival as was very courteous and polite. Product arrived in good condition. In my opinion too many bags are used. I ordered several frozen pizzas of different flavours and each type was in its own bag.
Overall a good service to add to our options.
Easy and reliable, no surprises!
I normally use a different grocery store's delivery service, but tried out Voila/Sobeys as I received a great promotion/discount for their new offering.
The Voila/Sobeys website was easy to use, the prices/price per 100g etc were clearly stated. The prices, in general were good, and they had a number of good sales as well. The delivery fee was very reasonable.
I really liked that the availability for the products was precise. With other stores, I've always had to just place an order and then wait until the delivery to see what wasn't available or had to be substituted.
The only downside I found was that the range of products was somewhat smaller than I'm accustomed to, but that was easy to work around as there was still a lot offered.
The delivery was made by a super nice gentleman, and all the items were packed/bagged safely. I was slightly disappointed that the drivers are not allowed to accept tips, and the website doesn't not allow you to add one.
All in all, things were great, and I will use this service again!
Excellent Service and Products
The groceries are fresh and they keep products at the right temperature to ensure freshness! I would recommend everyone to try it out, I actually enjoyed Voila more than other grocery delivery services. They made sure to call me and let me know when they were 15 minutes away and reassured me that they would leave the groceries on the front porch. When I went to get them, the delivery driver also confirmed that he checked all temperatures and products to make sure they were good and up to standard. This is great for me as due to the Summer heat, it’s best to make sure that dairy products do not spoil!!
I received a discount as a part of a product review club chickadvisor but opinions are 100% honest.
Never ever again!
Products are overpriced. Organic choices are limited. I'd never make a purchase if I wouldn't have a voucher. Recommend for billionaires who don't care about prices at all.
Truly white glove service!
Amazing customer care - from calling their help team to delivery. I really appreciate their thorough check of my items before they delivery so I can be confident it’s fresh and temperature controlled. The SKUs are being added daily so there is good assortment of product at this early stage. My only request is to add brand as a search filter.
Excellent customer service - quality products!
I placed a grocery order with Voila by Sobeys just before the August Civic holiday. The website was easy to use, there were lots of sale items available for products that I use, the selection was great and the prices were comparable to shopping in person.
I placed my order then went back to edit it before the shopping window closed and it was very easy to do. I received an email confirming my order and delivery time...so far, so good.
Delivery day - I received a pleasant phone call from the delivery driver advising they were 10 minutes away. I told them I would meet them outside my condo building. They were right on time.
The driver and his assistant were very friendly. They gave me a little tour of their delivery truck (all while social distancing!) explaining the chiller, freezer, and regular grocery areas on the truck and that they check all refrigerated and frozen foods with a thermometer gauge to ensure everything is still good, before handing over to the customer. All my groceries were accounted for and in good condition.
I attempted to tip the delivery driver and they advised they do not accept tips but a positive review on the Voila website would be very welcome.
Overall, it was a great experience. I would definitely use this service again.
Love this delivery
I was so happy to try out this delivery especially during a pandemic, I like that you can get farmboy options as well, they have lots of snacks on the low
Effortless Grocery shopping
I received a discount from Chick Advisor for Viola by Sobeys.
Shopping on Voila was effortless & seamless. I like having a time slot & the call prior to delivery. Produce selected was just as if I picked them myself & items were packaged with care.
This experience was impactful & saved me a lot of time. I will be purchasing regularly from Viola & I’ve already recommended Viola to my family & friends. I highly recommend trying Viola you’ll love it.
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.