4.4/5
835 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    July 25, 2020
    Canada

    Great Experience

    I really enjoyed the ease of shopping on the Voila website. Finding items I was looking for was simple. I also appreciated the sale section to find flyer items.
    There were many delivery time slots and I was able to get my grocery the very next day.
    I thing that would make it awesome would be if I could have collected air miles on my purchase. I think that is one thing that would elevate this shopping experience.
    The delivery driver was super nice. He called me 20 mins before my delivery to let me know his ETA. When he arrived he wore a mask and kept his distance. He explained that all the grocery is picked from the warehouse and by robots to limit human contact which I think is awesome!
    Overall a great experience and I would use this service again.

    Updated On: July 25, 2020

    Thank you for the voucher to try this service!!

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    5.0/5
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    Recommended? You Betcha!
    July 25, 2020
    Ontario, Canada

    Easy peasy!

    Signing up on the Sobeys website was easy, and finding everything on the site was simple. I loved how many time slots were available, I was able to get my delivery next day!
    I loved ordering from Sobeys & farm boy, just nice to have options. The delivery man was extremely polite and it couldn’t have gone better. Everything I received was perfect temperature and the produce was great.
    I would order again if I couldn’t leave the house, but I wouldn’t use the service regularly since I cannot price match, use coupons and delivery is 7.99. Thanks for the discount code!

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    5.0/5
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    Recommended? You Betcha!
    July 24, 2020
    Canada

    This service was made for me

    First of all I’d like to mention I received a discount for trying this service, but I am already placing another order because I loved it! The fact that the groceries come from the warehouse instead of the store is a huge selling point, all of the items I selected were available (no substitutes!!). There are some specialty plant based products I’ve been trying to get from other services for months now (haven’t been in a store due to having an infant), and they never have the product I need. Voila had everything, including the argan oil shampoo/conditioner I buy! The food was fresh and packed well and the driver explained the precautions they take. He also called me letting me know he was ten minutes out, which allowed me to put my baby down for her nap before he got there. All in all I was impressed.

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    5.0/5
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    Recommended? You Betcha!
    July 24, 2020
    Ontario, Canada

    Had an amazing online grocery shopping experience

    Online shopping has always been my preferred way of buying things for the convenience it offers, variety of products to choose from and the amazing discounts popping up every now and then.
    Right from clothes, hair straighteners to phones and TV, I've shopped them all with a few clicks. So, when I got the chance to try out the recently launched #VoilabySobeys @sobeys I was thrilled.
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    Especially in times like these, when safety comes first I decided to give online grocery shopping a try.
    My first impression
    ~Products picked up by robots = maximized safety efforts
    ~Wide variety of products to choose from
    ~Great customer service
    ~Fresh produce
    ~Several items on sale
    ~I got everything I wanted #happycustomer
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    What's your preferred way of shopping?
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    Thank you @chickadvisor for the chance to experience this brand new service
    #onlineshopping #groceryshopping #happyme #happyreviewer #gotitfree

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    4.7/5
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    Recommended? You Betcha!
    July 24, 2020
    Ontario, Canada

    Great experience!

    Thanks to @chickadvisor I was able to try Voila by Sobeys, @voila.ca. I received a $25 discount as part of product review club offer, when you spend $100 or more, in return for my honest review.

    I was really impressed with their service, my groceries arrived fresh and on time as promised. The delivery guy called a head to let me know that he is 10mins away and asked for instructions on where I would like him to leave my groceries (on my door step) for contactless delivery 🚚 📦

    Upon arrival the driver let me know that all my items was completed and at the right temperature. They do temperature check on items, to ensure that all items are at the correct temperature upon arrival. Bonus!

    Placing my order and selecting a time slot, was so easy. They have lots of items available and easy to find. I like how they let you know when an item is out off stock before adding it to your cart. You also have access to groceries items from farm boy, Chalo!FreshCo, Well.ca not only Sobeys. Which is a huge bonus! Having all your groceries done in one place from all your favourite grocery store.

    Overall I love my experience with Voila.ca, it’s definitely a service I will be using a lot more, off in the future. If you haven’t try Voila by Sobeys, highly recommend that you try. You will be impressed!

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    4.7/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Great service. Arrived on time. Super clean. Will use again.

    Voila was great. The food arrived the next day, on time, within the 1 hour window. It was great to get grocey delivery so quick. The driver was super nice. The truck was refrigerated. He told me the food is picked by a robot and everything is super clean. I thought it would be only food from Sobeys, but I saw that Farm Boy food was there as well which is my favourite grocery store. The food I ordered was cold and SO fresh, even the vegetables and fruit. Actually more fresh than food in an actual Sobeys store. I will 100% order from them again. I don't drive, the delivery fee was reasonable so it makes sense. Thanks for the $25 off coupon so I could try this service I will be using again and again.

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    5.0/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Can you say Voila?!

    Voila is a super easy to use website for ordering groceries. It was easy to find everything I was looking for unless it was sold out. They had great sales to shop and it is all split into proper categories. The cost for shipping on an order is also super reasonable. All groceries came bagged in its category of frozen, cold, or pantry. The delivery person was super friendly and polite. It was a nice change.

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    4.8/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Fantastic New Delivery Service!

    I received a discount for this service in exchange for my honest opinion. Sign up was easy and the delivery time I wanted was available. It was very easy to add items to shopping cart.
    More selection in the future would be a great idea. I was somewhat disappointed that one or two items were out of stock when I was checking out.
    The delivery was on time and the delivery person was polite and very helpful. He called ahead to notify exactly at what time he was coming.
    Everything was excellent quality. The driver also advised that everything was as ordered and there were no substitutions.

    Many items were well before expiry dates which is wonderful. Everything was fresh and there were no issues at all with any of the products. I will definitely use this service again. It was convenient and efficient. Wonderful service!

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    5.0/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Game-Changing Service

    Voila is an outstanding grocery delivery service that was very easy to use. The site was straightforward and many products that I normally use were available and in stock. There was a fair amount of grocery items that were on special as well. The driver was professional, called before his arrival, explained the contact-less delivery and quality control being used. Groceries arrived on time, packed well and appropriately refrigerated/frozen. I ordered dairy products and fish items that were packaged superbly. Will definitely recommend to anyone and will be using again.

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    4.7/5
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    Recommended? You Betcha!
    July 23, 2020
    Ontario, Canada

    Fabulous grocery delivery system

    I have never shopped on line for groceries so I was eager to try Voila after hearing the radio ads. From start to finish this service was great. It was easy to use the website and place my order online. There were some good prices and sale items. The delivery process was really easy, just picked an hour delivery window and the day before I was given an accurate (within minutes,) delivery time and a call from the delivery person to say they were just at the door. Social distancing and COVID protocols strictly observed as well. The delivery person was incredible polite, knowledgeable and explained how the products were packed and transported; refrigerator items in green handle bags and pantry items in others to help with unpacking. The temperature of the fridge items were explained and were at a better temp than if I went myself to buy the products and bring them home. I did not order a lot of produce but the ones I did were incredibly fresh and tasty. You do pay a fee for the convenience of delivery but when you factor in your time, convenience, cost to drive or public transit etc. it is a decent charge. Although I haven't tried other stores delivery services, I have heard of not so great experiences (and delivery windows that were 3 weeks away,) from neighbors so... GREAT job Voila! And thanks Chick Advisor for the opportunity and the discount to discover a new way to shop.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.