4.4/5
1211 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    September 02, 2020
    Ontario, Canada

    Love the great service

    A toddler screamed “there’s a big blue truck with an avocado on it! It’s here to delivery avocados!!!”

    The truck is Viola from Sobeys, a new grocery delivery service where someone packs all of your groceries from the warehouse...not from the grocery store. This means it hasn’t been handled much at all with good safety protocols in place. And they don’t just stock sobey’s stuff...they stalk farmboy packaged shelf goods as well!!! This is so great since we don’t live close to a farmboy and haven’t been able to make a trip since covid hit.

    Their website is super easy to use....the interface is simple and easy to use on the computer or mobile. Just pick a delivery date before you start since the inventory is calculated on what date you choose otherwise items that looked like they would be in stock can go out of stock on another day or vice versa.

    They deliver within the hour slot, and man that delivered it explained the bags with green stripes on the handle needs to go in the fridge immediately. It was great! I would definitely use this service again.

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    4.3/5
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    Recommended? You Betcha!
    September 01, 2020
    Ontario, Canada

    Quality and variety

    First of all I tried Voila by Sobeys because I received a discount as part of a Product Review Club offer.
    Objectively this is just one more option of online groceries provider, however I appreciated the broader choice of products available as well as the quality of the fresh products I ordered.
    This obviously comes at a price too so I’m not sure I will use Voilà again in the future unless I’m looking for a specific product that is unavailable on another online groceries platform.

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    4.0/5
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    Recommended? You Betcha!
    September 01, 2020
    Ontario, Canada

    Finally door to door delivery

    Grocery Gateway didn't prioritize its existing customers during covid. Nor would it bring things to my door. Voila staff was more than happy to wear masks and enter the building for a disabled person. Need to improve the website to build lists and make online shopping as easy as Metro's system.

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    4.3/5
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    Recommended? You Betcha!
    September 01, 2020
    Ontario, Canada

    Convenient service and easy ordering

    Service was very prompt and the online ordering system was relatively easy to use. Courtesy call by the driver prior to the delivery was a nice touch and driver was very courteous and helpful.

    Nice that Farm Boy products are offered, I'd consider that my main pull factor to the service, especially since Farm Boy locations are not as widespread as Sobeys/FreshCo. Farm Boy products are unique and delicious, it's a must that Sobeys include them in their service.

    Price is on the higher side though, especially in comparison to discount grocers, and 1-2 items of produce were not appealingly fresh.

    Personally, I do not see myself using the service in the future since my local grocer is 500 metres away so shopping is close and hassle free.

    There are numerous benefits of the service. I can see it being very useful to those who do not drive, live a far distance from a grocery or do not have the mobility/time to grocery shop (non-mobile elderly, disabled individuals, stay at home mom's). The service really fills this niche well, and with a wide product selection on offer. I would definitely recommend it.

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    5.0/5
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    Recommended? You Betcha!
    September 01, 2020
    Ontario, Canada

    Make grocery shopping easy by trying delivery!

    I received the opportunity to try this new service through the Product Review Club, and while I don't live near a Sobeys, I thought it's a good idea to try it out. Having had tried other grocery delivery services in the past, I was expecting a delay in delivery. I was surprised that they had time slots available for the next day. The delivery process was smooth. The driver called me to inform me he's here, and he explained that Sobeys not only check food temperature before loading for delivery, but also check again once they arrive at the address. The entire process was pleasant and efficient. I would order from them again!

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    4.0/5
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    Recommended? You Betcha!
    August 31, 2020
    Ontario, Canada

    Nice grocery delivery service.

    First of all, I love that Voila by Sobeys carries Farm Boy products. I wish that they had more variety though. I used this service as I was offered $25 off $100 through Chickadvisor. The service is easy to use and delivery was very fast, lots of available windows for the next day.
    Meat and poultry was more dinero than I like to pay but fresh nonetheless. I ordered a pack of chocolate muffins and the label said previously frozen which was very disappointing. Produce is prepackaged but not near expiration which was impressive. Overall it's a good enough service but not enough variety for the staples and a bit too pricey except for the few sale items.

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    3.0/5
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    Recommended? You Betcha!
    August 31, 2020
    Ontario, Canada

    It's Voila!

    I would like to thank ChickAdvisor for giving me the opportunity to try Sobeys Voila. Here are my thoughts: please note that I ordered produce and meat as well to see how fresh we can get.
    Pros:
    1) groceries delivered on time. (If sobeys Voila is a person, This is my kind of date lol)
    2) well packed.(Glad that there are no damages.)
    3) on sale items are great!

    And then there are cons: (the truth)
    1) the items are close to expiry date. (Not sure if there is a box for preferences but if there is I missed it)
    2) my grapes looks perfect on the sides but when I opened it... i'm like NNNNNNNNOOOOOOOOOOOOO... yes, not sure who packed it (was it a robot?) Oh yeah not all robots care.
    3) meat is ok. Cooked it right away.
    4) not offering a same day delivery. (Yet :) )

    Overall experience, it was good. Would I recommend it? I would but when it comes to produce, we humans are more reliable. So If you just want to fill your pantry or need something that will consume or use right away, give this a try. :)

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    5.0/5
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    Recommended? You Betcha!
    August 31, 2020
    Canada

    amazing service

    fast delivery, amazing products, great driver this service has it all!! I was so shocked and amazed at how great the customer service and delivery was. I would totally use this service again!

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    4.7/5
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    Recommended? You Betcha!
    August 31, 2020
    Canada

    Convenient delivery

    I received a $25 off voucher from Chickadvisor to try this service. This was a convenient service to buy groceries and household items - I mainly got packaged and frozen foods. There was a good variety of products including some vegan items. The only minor issue I had was in terms of produce, you can't buy, for example, a single onion or two apples, it's all pre packaged quantities, which makes sense for a delivery service but is not ideal for a small household such as mine. I did get a couple of produce items and they were fresh. In future I would probably order again especially if there were a promotion, or if I were having a party or something (I don't drive so large grocery purchases are a little inconvenient). But due to the delivery fee (7.99) I probably won't order regularly. The driver seemed friendly and called in advance to make sure we were home before delivering (I wasn't home but my boyfriend was, so I didn't get to meet the driver). My boyfriend put away all the groceries before I got home so I was unable to take a picture of my order and forgot to ask him to take one.

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    5.0/5
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    Recommended? You Betcha!
    August 31, 2020
    Ontario, Canada

    I love this service!

    Oh my gosh. This is life saving. The delivery arrived on time. Product were fresh and well packed. I’ll definitely use this service again! Thank you!!!

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.