4.4/5
835 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    Best of Butterly® Winner: 2024 FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Service With a Smile

    What I loved most of my experience was the ease of access on the Voilà website. The categories and layout of the site were very easy to use as well as the search bar.
    There were two categories that lacked a range of variety that I'm used to on other delivery sites and that was the Bakery and Fresh Produce. The delivery man explained, the company is still building the online inventory and that it will be resolved soon.
    The prices were in the range of most supermarkets. I did, however, enjoy and take advantage of some of the buy one, get one selection and the delivery cost was also very reasonable at $7.99.

    The deliveries arrived in the allotted time and the driver called within in 15 minutes of the delivery, which I felt was a great personal touch. The gentlemen who delivered were polite and were very knowledgeable about the next steps and improvements that were to come with the online orders.

    Overall I had a very comfortable and pleasant experience with Voilà and will use the service again. I do recommend you give it a try.

    I was also grateful for the $25 discount as part of a Product Review Club offer for Voilà.

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    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Excellent and fast home delivery service for groceries

    I tried Voila by Sobeys, the new grocery online platform.It was easy to register and order took me 15 mins, very user friendly.I received my groceries the next day as requested on time at my door step and I had requested for a call before delivery and they did so. It was convenient and my neighbour who is 85 asked for the details too as she saw the groceries come to the door and not many stores do that in our area.We happily recommended it to her and glad we got to try this platform in collaboration with Chick Advisor.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Great New Grocery Delivery Service

    I received a discount on this service as part of a product review.

    Aside from a couple of things, my overall experience with this service was excellent. The delivery person was extremely courteous and arrived exactly in the delivery window, also providing a telephone call about 20 minutes prior to arriving.

    There are a few things that they could improve on: overall it is quite pricey; there is not a great selection of fresh meat; "deli" meat is prepackaged, you cannot order by grams. On the produce side, it would be convenient to be able to order the exact number of bananas you would like (ten bananas, even small ones, is too much for a one-person household)

    The quality of every product was perfect. Anything perishable or with an expiry date (dairy, produce) was extremely fresh and of excellent quality.

    I would definitely recommend this service.

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    4.3/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Easy delivery with great customer service!

    I was able to try out voila by Sobeys grocery delivery service through a product review offer that I received through Chick Advisor. I had never done grocery delivery before and was keen to try it out.

    Sign-up was easy with multiple availability times. A lot of selection on non-perishables but would have liked to have seen more variety with the perishables (meat, fish and fruit). As a regular shopper of the thrift banners (No Frills, Food Basics), pricing was on the higher side. Delivery fee was a reasonable $7.99.

    Fifteen minutes before my order arrived, I received a call from the delivery team letting me know that they would be arriving at my home soon. I waited outside, and when the truck arrived, the driver waved hello at me before parking. The friendly service continued as they outlined their process and safety protocols with me, and retrieved my items.

    Very satisfied overall with the ease of ordering and the professional and courteous service received.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    First time user and definitely not the last!

    This is my first time using a home delivery service for groceries and let me tell you... I think I am hooked! Shopping online was a breeze on their website and on top of it, the service I received from the delivery man was amazing. They give you a call 30 minutes prior to making the delivery at the scheduled time and they will call again to let you know they are here. I live in a condo so the delivery driver came straight to the lobby with his cart and dropped off all the goodies for me. I am truly blown away by Sobey's delivery service. I am definitely going to start ordering alot more groceries online thanks to this program. Thank you ChickAdvisor for allowing me to participate in this!

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    4.5/5
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    Recommended? You Betcha!
    July 20, 2020
    New Brunswick, Canada

    Efficient Delivery!

    Thanks to @chickadvisor I received a $25 coupon for #VoilaBySobeys! I hot a delivery exactly when I specified and a few things were on sale.

    Pros: Very smooth ordering process and no issues with the voucher. The delivery men were so efficient, called before coming and explained that all my items were delivered w no substitutions. Also, I liked that I could edit my order until the evening before delivery.

    Cons: Sobeys is a little more expensive than our usual stores. Also, produce options were not available at the time of my order so I could only order frozen fruit or vegetables. When I got the initial email my delivery window was July 14-19, then a later email said July 26 (which would have been preferred)

    As a couple without a car, getting groceries delivered is a dream. We've tried all of them, and Voila was a very good experience. With the coupon, we got delivery free ($7.99) but that is a cheap delivery fee compared to the rest at around $11. We would use it again if the selection gets bigger.

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    5.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Voila by Sobeys

    Just recieved my grocery order from #VoilabySobeys, it was a breeze from start to finish and it arrived on time and conveniently packaged. $25 discount on $100 order from @ChickAdvisor. I would definitely recommend this service to family and friends.

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    4.7/5
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    Recommended? You Betcha!
    July 20, 2020
    United States

    Pleasantly surprised by the Service!

    Tried out the new @sobeys grocery delivery service Voila! this weekend and am very impressed with the service. It was easy to find a next day delivery spot, all the items I selected were available and fresh and got a heads up phone call from the driver explaining the contactless delivery and his E.T.A (which was 10 minutes but he was there in 5) I even got my Lysol wipes and spray!
    I was given a discount code to try out the service by Chickadvisor - $25 off $100 min and the grocery delivery fee is 7.99 compared to a few other places that are 9.99 and 12.99 for delivery.
    Sobey's is a higher end grocery store, so that is something to also keep in mind, it will cost a bit more here than say at your local discount store. Be sure to check out the sale flyers too! Lots of items on sale.
    Thanks @chickadvisor for the opportunity to try this out! I would definitely recommend Voila to family and friends

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    4.5/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    Fast and efficient service!

    First time utilizing a grocery delivery service and with the help of a promo discount offered through the Product Review Club I decided to try it out. Viola by Sobeys was easy to use and received my groceries accurately and at the time they said they would deliver straight to my door! Prices were are a little more for some of the products I usually purchase but I did purchase many sale items so that helped wit the overall cost. Also the refrigerated groceries were easy to identify as they were placed in a different grocery bag for easy identification.

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    5.0/5
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    Recommended? You Betcha!
    July 20, 2020
    Ontario, Canada

    My grocery delivery experience with Sobeys

    ($50 minimum order + $7.99 delivery fee)
    It would be convenient if you don't have reliable transportation to the grocery store, have an injured body part, or want to save time. The customer service was great! Called me before and when arriving. Provided bags and Tom went beyond when it came to describing the service. Wonderful experience.

    A caveat would be not getting to pick your own fresh produce (fruits, vegetables, meat).

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.