Great service

First I want to say that I received a discount in order to review this service.

There was so much about this service that I loved. First of all, there were a ton of items on sale - I liked seeing how much I saved on my order (even before the discount). Also knowing that the order was picked by robots and that the order is packed at the warehouse instead of at a store was a huge selling point for me - less hands touching the order, products aren't damaged or bruised from customers handling them, and the produce was crisp and very fresh. And the recyclable plastic bags was another bonus.

As much as I'm not a fan of shipping or delivery fees I actually found the $7.99 delivery fee very reasonable for the amount of value you get in the service: a call 15 minutes before the order arrives, a professional and friendly driver that explains your order to you, only having to give a day's notice for orders, organizing the order with colour-coded bags to know which products need to go into the fridge, order coming in a temperature controlled truck... just to name a few.

I would definitely use this service again when I have large grocery runs to do - the runs where it's difficult for me to bring my kids along for. The small delivery fee is definitely worth the hassle I will save.

Voila by Sobeys

I had the chance to try Voila by Sobeys through chick advisor they gave me a code for $25 off of $100. The service was amazing and the quality and freshness of the products were beyond my expectations.

You start by picking your delivery time and then choose your groceries minimum $50 and a $7.99 delivery fee which is well worth it for the service they provide. They called me before they arrived to ensure I was home and able to take the groceries in right away.

The items are picked from the warehouse fresh so they havent sat at a store. I picked items from fresh food to frozen and everything came the way they were picked. I reccomend this service to anyone it is so worth it. I promise if you try it you'll love it too!

I'll definitely be using this service again!

Fantastic, accurate and friendly

The ease of use for this service was amazing. The delivery was super fast, very efficient and really friendly. Everything was accurate, they called 15 mins ahead and again once they'd arrived, and the deliveryman was very informative and professional. I usually run into a Sobeys because there are rare things I can't get at the stores in my area and Sobeys isn't so to have them delivered to me with such ease is was wonderful. I think the prices were relatively comparable and I would totally recommend them to my friends and family. The orders are fulfilled directly from their warehouse and packaged by machines so it's less human contact with the food which seems safer. I'm often missing things or get a million tiny little bags from purple in the store having packaged the order so this was more efficient for sure. They're even going to be doing a plastic bag buy back eventually so they told me to keep the bags. It's nice to know they're being environmentally conscious. All in all it was a great experience and I would definitely do it again soon.

Great service and great quality!

I really enjoyed using Voila to purchase food from Sobeys!!! The quality of the food was amazing - was able to purchase a lot of farm fresh and organized foods! There were tons of delivery windows available - and you’re able to change your delivery up until 730pm the night before! The delivery driver was on time and called me 10 minutes before he arrived. Best part was he brought it all the way up to my apartment door! Everything was organized and he handed me my frozen food first - he made sure to tell me that this was the frozen food and should be put away right away. Great service, great quality, and great food!

Fast, easy, convenient

Voila was an easy ordering platform to use. All my items were delivered within the delivery window I selected.
Refrigerator and freezer items were easily identifiable with different bag handle colours.
Delivery guy explained the colour system to me.
Friendly and courteous.

I received a discount as part of a Product Review Club offer.

It's so quick and easy!

This was my first time doing a grocery order and I might be addicted!
The site was super easy to navigate, and it has items from well.ca!
The delivery was smooth, they followed the instructions I left when I placed the order, they also text you if they are able to deliver earlier (if convenient to you, if not they'll come at their regular scheduled time) and they had proper PPE and kept a distance!

Super happy to have been chosen to try this service out! Thanks chickadvisor, Sobeys and Sam (the deliveryman)!

*Discount code was provided in exchange for my review
#voilabysobeys

Fast and easy, great service if just a bit pricey

I was selected by Chickadvisor to order from Sobeys, with a discount code. I live very close to two discount grocery stores, and therefore rarely use a delivery service, but in trying to limit my outings, I thought this was a great time to try it out! The prices were higher than my regular discount stores, so I don't think I would order from them again, but with the discount it was certainly worth it.
I'm someone who enjoys grocery shopping, so I missed browsing the same way, but I was able to pick my products through the provided categories and filters, and the descriptions were good in providing amounts and nutritional information. I think having all flavours/styles and sizes together would be helpful. Different sizes of the same product are listed together on the site - for example, 12 or 24 hot dogs, each ice cream flavour etc. As well, do note the sales are not the same as the Sobey's flyers!
As for the positives, it was great that I could get foods from Sobey's or FarmBoy and even specialty ethnic foods all in one order. I received the delivery on time and without contact. I received one item that was not as expected, it appeared to have mold on it, but it was easily resolved! I called customer service, they asked for photos and refunded that part of my order the next day. Easy as can be! Lastly, the prices of delivery was the same regardless of date or time!
I would recommend this service to those who can't go out, or need to limit their exposure during this pandemic, and to those who already shop at Sobey's and have a pretty set grocery list - it will be fast and easy, with great service!

Quality Grocery Delivery

I received a discount through the Product Review Club to try Voila by Sobeys.

Overall, the process was good. Easy to order online with lots of time slots for delivery. The food comes in a climate controlled truck direct from the warehouse. We received a call 10 minutes before our food was arriving to confirm where we would like the food left. The employee wore full PPE and delivered the food to our doorstep. All items that I ordered were in my delivery, no items skipped.

While I did find the service good overall, the delivery fee of $7.99 felt steep to me for a major retailer. It would probably stop me from using the service again on a regular basis, and more as an as needed basis.

Overall the experience was positive and I would recommend it to people above other food delivery services in the category.

Very Impressed!

I just had my first experience with Sobey's new Voilà grocery delivery service and could not have been more impressed.

The whole process including ease of ordering, quick delivery window availability, communication, freshness and accuracy of my order was seamless and enjoyable from start to finish.

My delivery person, Ravneet, was so courteous, efficient and obviously very proud of his job and the company. He communicated his arrival time by phone, followed all the COVID protocols and carefully ensured my order was complete, all while being so pleasant, professional and friendly. Anyone could take a lesson in what true customer service is from Ravneet and Voilà By Sobeys!

I would not hesitate to recommend this wonderful service and look forward to using it again. * I received a discount on my order as part of a product review club offer. #ChickAdvisor #VoilaBySobeys

Great delivery service

Great service. The produce I recieved was great quality. Nothing bruised or moldy (I recieved modly from other delivery services before). Its reasonably priced and on time. To very important things. The delivery guy was nice and let me know all the food was test for proper food temperature.

The only thing I didnt like was some of the produce I tried to order was removed from my order with no reason given (tomatoes, lettuce, and zucchini). So it is something to keep in mind.

Overall I would use this service again and I would recommend it to friends and family.