not bad

I received a voucher for Voila by Sobey's. The website is easy to use and placing an order was super easy.
The main issue I experienced was that there was not much fresh produce to select from, most items were "sold out". The little produce I did receive was great! It was fresh and good sized. The other thing is they have a "bag program". You need to provide them with the same amount of plastic bags that they used for your order or there is a charge per bag.
I am definitely going to give it another chance and hope they have a better selection.

Great service

I usually don't order my groceries online so this was an interesting thing to review. My order was easy to place, when it was delivered it was accurate and the delivery people were friendly and prompt. This is a great service for people who have young kids or for whatever other reasons can't (don't want to) get to the store and shop in person.

My only hesitation with using it, is that I use a lot of coupons and with online ordering you are not able to do it. I also shop at Costco in bulk for some items, which is convenient and easy for me.

I tried the Voila by Sobeys in return for my review of the service.

Would Recommend

I received a discount code from ChickAdvisor to try Voila by Sobeys grocery delivery. As with anything, there are pros and cons. Luckily, there are only a few cons to this service, all of which are not of great significance. One of the negatives would be the pricing - this has nothing to do with this specific service provided by Sobeys but rather with the chain itself. Sobeys is not the place I typically shop for groceries, as the price points are a little high. I can get the exact same products for much cheaper elsewhere. Another one is that the curbside delivery is not available in Ontario. Ideally, they would have all options available in all of the areas they service. However, I am sure in time they will have this option for Ontario. Lastly, I was very disappointed in my hamburger buns! Two days after receiving my order, my son ate one of the hamburger buns and it was moldy! To be fair though, you could not see the mold on the outside of the bun - it was on the inside, so this would not be a fault of the company per se. All of these cons - though valid - are quite minuscule in the grand scheme of things. Especially for a brand new service provided by this company.

Now for the pros. The website is extremely easy to use and navigate, quite user friendly. Signing up for an account was very quick and easy, which I can appreciate. The produce was all fresh and the cold things were cold - I was advised they temperature check the food which is fantastic - no melting of frozen products or wilting veggies! The delivery guy was provided with large bins and a dolly which made the delivery much easier (I have had grocery deliveries in the past and the guy had to strong arm all my groceries upstairs as I live in a building and ended up just dropping them all at my door). Lastly, and the BIGGEST pro of this service, was the gentleman I interacted with that delivered my groceries. He called me 15 minutes prior to delivery to advise he was on his way. He was EXTREMELY polite, with a positive attitude (you could hear the smile in his voice over the phone). When he arrived, he was very gentle with my groceries when placing them in front of my door. He asked me if it was my first delivery and then walked me through what they do with every order. He made sure I was happy with my delivery and even offered to wait for me to check over everything.

Overall, this is definitely one of the best grocery delivery services out there. I can truly appreciate the extra steps they take to make the experience enjoyable for the customer. If Sobeys is your go to place for groceries, I would say you're going to love this service, hands down. If not, I still say try it out as it was an extremely pleasant experience overall!

Good job Sobeys!

I will definitely be using the service again in future!

I typically do not order my groceries online very often, but Voila is a great service. There were a lot of sales and specials available and I saved quite a bit of money on some items that I normally purchase in-store. The order arrived within the requested time frame, the delivery person was very friendly and courteous (they called ahead to ensure that I was home), and all of the items I ordered arrived (no backordered or out of stock items/substitutions). The frozen items were still frozen when received and the quality of produce was great! I will be using Voila again in future and will definitely recommend it!

Voilà! A new way to get your groceries!

I was a lucky lady to receive a discount code to try this new service by Sobeys and took full advantage! I ordered my grocery online the day before and picked my one hour time slot and Voila! They were delivered on time.
The process was super easy. If you know how to online shop it’s just the same. I chose a wide variety of foods and sauces especially the heavy stuff that I just didn’t want to carry when at the store.
One downside was that I put some items in my cart but when I checked out they were not available anymore. I was looking forward to those items.
The prices are a little high for my liking as I am used to shopping at Walmart and No Frills but the convenience was great!
The delivery guy called to let me know he was 10mins away and to ensure someone would be home. I was at work so I called the house to let the person at home know that the delivery was on its way.
It came at the beginning of the hour delivery slot I chose which was great.
All in all I would recommend this and may use it again when I’m too lazy to go to the store :)

The product and service delivery is on time

It’s a great way to shop grocery online, the delivery is on time. item in my shopping list are all fresh and they make sure they check the temperature they explain well how they process your grocery items.I will definitely use voila again.

Best delivery service I've tried in GTA

I had an excellent experience with Voila! Downloading the App and ordering was super simple. I was able to easily search for my items and save them in my cart for later purchase. When I ordered I picked a one-hour timeframe for delivery the next day. It arrived on time. The delivery guy was super helpful and explained the service well. He explained that certain bags that had green handles were the cold items to be put away first. He also mentioned that frozen items are kept on dry ice and the whole truck is refrigerated and temperature controls are done. He asked if at glance if everything looked ok, and it was more than great! Even freshness dates were far in the future. My mushrooms are still fresh a week later! I will definitely be ordering from them again!

I am writing this review as part of a discount I received as part of a product review club.

Great

I received a $25 off Voila voucher from chick advisor in exchange for my honest review.
Voila is a grocery shopping delivery service for sobeys, freshco, farmboy and well.ca all in one place.
I like the voila app, it’s very easy to use and is organized according to different departments. The only thing I didn’t like was that, not all of the items ingredients and nutrition info are displayed, so that was really inconvenient for me because when I shop, those are the two details that I like to refer to when deciding which products to shop for.
I am a big air miles reward collector, so not being able to collect my air miles from Sobeys is disappointing. They need to add air miles to their system ASAP!!!
On a positive note, they have a policy where they guarantee fresh produce, or it’s free. They weren’t kidding about that, because when I got my greens, they were super fresh! Fresher than what you can get in the store!! And I am SUPER picky when it comes to picking my produce. So that’s a big plus and I love that!!!
I like how they are never late with my delivery, they are always on time or early.
I would definitely use their service again!

Favourite Delivery Service yet!

The delivery was an incredible experience all together. It was easy and fast to place the order. Day of the delivery they call ahead ask if its your first time and talk you through the process. When the arrive they tell you if anything may be missing or substituted and they perform temperature checks on items meant to be frozen or refrigerated which is such an amazing service add on and shows how much they care about your groceries. it is contactless which is also awesome! My only con would be that they used way to many bags, each item was in 1 bag which is a little excessive.

Amazing value and Amazing Product!

I was so incredibly pleased with my order from Voila by Sobeys!
First, the website was incredibly easy to use. You could browse all sales, items by category, and best of all, there was an incredible amount of allergen friendly product such as vegan, gluten free and dairy free items. This was perfect for me and my family as we usually hunt down these products in numerous stores to no avail.
Another great feature was how you could add items from Farm Boy as well as Well.ca into your one single order.
Confirming a time slot was magic! I ordered and received by items within 48 hours!
The driver even texted me to tell me he was ten minutes away and he was absolutely right on time.
I’m so happy with this experience that the $7.99 delivery fee is 100% worth paying. Our family will keep ordering for sure!