Not bad

This was the first time I’ve used this service offered by sobeys and i find the overall service as okay. Of course it is never the same actually choosing your own products compared to someone else preparing the products for you to be delivered. But overall it’s okay

Thumbs up

It was a bit of a headache trying to sign up my location , probably wouldn’t happen to many others though The ordering was easy , came on time and items were fresh

Great service

I reciever this offer from chick advisor. Great service, fast, easy, convenient and arrived on time. It is a bit on the pricey side so I wouldnt use it in a regular basis but it's great in a pinch and sobeys is always fresh

Great service

This was a wonderful experience. Especially during these times where going to stores is not an option for some people. Food was delivered right on time and everything was super fresh and great quality. I would definitely recommend Voila to anyone. Great, quick and reliable service with exceptional quality and care.

I heard about Voila through Chick Advisor - they were kind enough to offer me $25.00 off my first order! Right from the shopping to the delivery, everything was seamless! It was super easy to use the website and I got my groceries even earlier than the time I requested (of course they called me first to find out if it was okay).

Thank you Chick Advisor for allowing me to be a part of this program!

Great option to keep in mind!

I received a discount as part of a Product Review Club offer for Voila by Sobeys.

I was grateful for this opportunity to try Voila by Sobeys, I haven't used home grocery delivery before and thought I'd give it a try.

I'd like to talk about all the positives first. The delivery times were fairly wide-open, so aside from the same day I placed my order, I could basically have it the following morning. I chose the 8-9 a.m. time slot, you receive a text when the driver is approximately 10 minutes away. My delivery arrived just after 8 a.m. The delivery driver was absolutely great. Kind, courteous, explained the program, and was wearing a mask and gloves. But still maintained physical distance. I'm not sure if you can have them bring your groceries right into the house, I was fine with on the porch but it's worth asking if you have trouble carrying your bags. The bags have a green indicator on the handles for the items that need to be refrigerated or frozen, which I thought was pretty ingenious. They will offer a bag return option in the future (I'm guessing a small credit for each bag you return), but obviously at this time they can't start this initiative. Everything arrived at perfect temperature, for the refrigerated and frozen items, and the driver/delivery person explained temperature checks are performed on these items to ensure they meet standards before they leave the warehouse. I was welcomed to the "family" twice.

The quality of the items is what you would expect for a store like Sobeys, I don't have anything of particular importance to note about that.

I was able to find a few items on sale that were comparable to (or better than) my usual grocery store. That being said, most items were more than what I would pay at my usual store. The shopping experience itself was very straightforward, but be aware that you will not find every single product you're used to finding in-store, even if Sobeys is your usual store. I also noticed that a couple big sale items seemed to be in-store only and were not available for purchase through Voila.

The delivery fee is high for me, at $7.99. However, since I don't typically order groceries for delivery, this may be comparable to other stores offering this service. And like I mentioned, the customer service in terms of delivery was very good. I believe they do offer a curbside pickup option, for which I assume there is no charge but that was not my purpose in evaluating the service.

Overall, this is a great option if you're in a bind, or can afford regular Sobeys pricing plus a delivery fee. My usual store allows me to get much more for my money, so I'll likely stick with my usual routine for the most part. I will say, if I was sick or had no help in getting groceries or was in any situation that prevented me from getting out of the house, I would definitely consider Voila by Sobeys in the future. It really depends on what you're used to in terms of grocery costs and convenience.

Easy shopping, peace of mind

Contactless shopping is a huge relief when grocery shopping nowadays. For the most part, the experience was good. I did find the auto correct function when searching for items to be annoying. Lots of delivery windows to select within 1-2 days of ordering and it came promptly with a pleasant employee. I did find the prices however to be higher than other stores but I’ve always found that with Sobeys.

*Customer Service to rule them all*

I liked the idea of having my groceries delivered to me. Helpful in these times and super convenient. @voila.ca has a wide range of grocery options to choose from.

A selection of @officialfarmboy & @welldotca products are available to order from @voila.ca, which I really liked.

I initially started my order via the website and then switched over to the @voila.ca app. The app works well. The site not so much. Super easy to use and a very straightforward checkout process.

Booking a delivery date and time was easy, very similar to other online platforms. A lot of options to choose from, again a very simple process.

I like the customer service aspect of the delivery. I received a call from the driver letting me know they were 15-20 mins away. Delivery driver was super awesome, friendly and advised me that they took a little extra time to get the bags out of the truck. He advised me they check the temp of the foods to ensure freshness. Pretty cool.

I was impressed with the ordering process, the staff and the quality of the meat 🥩 and vegetables 🍅 I ordered.

Overall the products were pricey and they do charge a $7.99 fee for delivery. Receiving a dicount from @chickadvisor was a huge incentive. What would make me use @voila again? The staff were impressive, the process was excellent and the quality of the food stood out.

Super convenient

This was my first time using Voila and it was quite enjoyable. At first, I thought the cost was a bit expensive but then, once I received my order, I realized that I'd received quite a lot for my money so I was very pleased.

There were lots of delivery windows but I didn't enjoy seeing food disappear when I was double checking my order! Luckily, you're able to edit your order so I just checked the site the next day and I was able to add back the missing items.

I'm used to Loblaws and it's going to be tough to get me to switch, especially as a PC Insiders member but this delivery was so smooth that it's definitely my second choice. I appreciated the call before delivery and the contactless delivery. I received a discount as part of a Product Review Club offer.

Impressed

I placed my order the day before, some items are very expensive.
But they did have a lot of great deals on especially in flash sale section. I wanted my groceries between 7am and 8am I received a phone call that my groceries were on there way. Truck pulled up, they guy had a mask on and gloves dropped all my bags at my front porch. Showed me the temperature of my cold food (very impressed) than explained the buy back bag program to me they recycle there own bags after Covid (very impressed) all my groceries were cold fresh (very impressed)
Down fall to this awesome service some prices are very expensive l, and there is a $7.99 delivery fee