Okay - So I love Aldo accessories but lately I have been absolutely taken aback by Aldo and their team.

Starting out, I ordered a pair of shoes with cute bows on them for my sister's wedding. They fit and looked great so I went to look for some sort of whimsical little accessory to match, at their Aldo Accessories store. I ended up getting these rings http://www.aldoshoes.com/us/accessories/womens/rings/91727650-frodeya/66 (which are gold coloured rings with bows that have tiny fake gemstones on them).

Since the wedding was a couple months away, I decided to find out what the material of the rings was, so I could determine whether they would discolour/turn my fingers green if I wore them, which in that case i would save them for the wedding day. I tried to look on the website but no material information is provided. I contacted Aldo via the Contact Us button and sent an email asking what their accessories are made of. Well, a round robin game of email tag ensued as they first told me:
Thank you for writing to aldoshoes.com.


In order to help you find the product you're looking for, we need you to provide the style number/name and your location (city and state/province).

You can find the style number/name by visiting your local store and asking one of our sales associates, or by visiting our website.

Once we have this information, we can verify which material the specific ring you are inquiring about is made of.

Please let us know if we can assist you further.


Thank you for choosing ALDO.

Sincerely,


Anne-Marie
ALDO Customer Service
1-888-818-2536 (USA) | 1-800-326-2536 (Canada) | 0808-101-5659 (UK)

So I emailed back explaining that no, in fact the store did NOT have the information, as that was one of my first questions upon purchasing the ring ("This is fake, right?" "Yeah, but I don't know what its made of."), and that the sales associate wouldn't have a clue, compared to the head office I was emailing.

So I tried the LIVECHAT feature on the website, and got a woman called Mena. She was no help so I emailed head office yet again, "i want to know the composition materials of these rings. I have tried your Live Chat feature with a person called Mena, who was absolutely no help and told me to contact a sales rep at a store. Well I was AT the store, trying to buy these rings but didnt because the minimum wage rep didnt have a clue of the manufacturing materials. Please tell me it shouldnt be such a problem. If you have a live chat feature you should hire people that have a clue about your products. 2013-18-08-15-42-968 "

Then a person called Justin emailed me saying, "

Thank you for writing to aldoshoes.com.



We would like to thank you for your great suggestion regarding our employee standards. We rely on feedback from customers like you to improve our services.



Fabric details are supposed to be provided online by our merchandisers and we apologize that the fabric details for this item have not been provided.



Though we can't provide with the exact composition of the ring, we can confirm that it is made of plastic.



Please let us know if we can assist you further.



Thank you for choosing ALDO.



Sincerely,





Justin

ALDO Customer Service

1-888-818-2536 (USA) | 1-800-326-2536 (Canada) | 0808-101-5659 (UK)"

I decided to just give up on my quest and post a review about them. I will assume they are of a composite that will probably discolour so I will save them for the day, then wear them after that.

Just today I got one final email from Aldo: "

Upon reviewing your request with our Marketing team, unfortunately we were unable to confirm the material for our accessories. I



It would seem that most of our rings are top coated with material that is different from what is underneath.



We apologize for the inconvenience.



If you have any further questions or comments, please feel free to contact us at any time.

Thank you for choosing ALDO.



Sincerely,





Kirsikka

ALDO Customer Service

1-888-818-2536 (USA) | 1-800-326-2536 (Canada) | 0808-101-5659 (UK)".

How incredibly ludicrous and disturbing! They have lost me as a customer for sure.

Some of their products are good but then some are not too good. I had to return a handbag which didn't last for more than 1 month, since then i have not been to this store.