Okay, so I have been purchasing various products at the beauty supply store at the Upper James location for years now. I have spent a lot of money on products for my 2 daughters in their twenties and my mom. I purchased 4 cans of Shaper hair spray this past Dec and when i went to use my last can the nozzel did not work. I tried everything but no success. I went to the store took my defective can of spray went to purchase 3 more and spoke to the owner about replacing the can that didn't work. Simple right? WRONG! Not only would she not replace the hair spray but she contined to say there is nothing she could do. She ownes the franchise but wanted me to believe that she was unable to replace a can of hair spray.Very poor customer service and very poor business decision. I will never purchase anything from her store again, went to dinner with a bunch of women friends last night and told them my story, we all roared with laughter at how how stupid and short sighted this ignorant owner is. Love the variety of the products at the store but if you have a problem you are on you own. So fugheddaboutit! Due to the poor customer service it is no wonder this owner cannot keep her staff very long she is a dim whit she embarressed herself in front of her staff and the customers with her poor judgement. She went to give me back the hair spray and I told her to keep it. Honestly what did she want me to do with it, it doesn't work which she confirmed! I told her to add it to the collection of defective bottles she had in the back. Hmmm I have some other ideas about where she can put it. Lol lol lol