So I recently decided to go from brown to blonde on my OWN (afterall, I will be starting Hair Design school shortly and thought I should maybe get a head start on knowledge of colouring :P). Anyways, to make a long story short, I decided to visit the local Beauty Supply Outlet here in Hamilton and I thought they deserve some praise where earned!!! I had read some positive reviews on other sites about them and thought I would try the store. They were SO helpful and friendly, and they make you feel like you knew them personally and have talked so many times in the past!! They walked around the store with me giving me honest and excellent advice and I left with a smile on my face and eager to dye my hair!! Not to mention, it all turned out GREAT in the end as far as my colouring went :) I just thought I'd post this because I have worked many years in customer service and some people do not get enough positive feedback when they DO give great service!!