I walked into this store at the mall to return a necklace with my friend. She had a gift receipt and wanted to know how much she could exchange it for. We waited in a three-person line for over fifteen minutes for the salesperson to rudely snatch the necklace, check the price, and tell my friend (while smacking her gum in our faces) she had eight dollars to spend. She spent a few minutes picking out a different necklace and a ring, and then we got back in line. There was apparently a complicated return in front of us, but we were second in line so we stayed put. The woman making the return finished and the salesgirl went to the back for a minute. There were no other cashiers available, so we waited another ten minutes for her to come back to the front. We set the jewelry on the counter, expecting her to come check us out. Instead, she ignored us (the teenagers who had been waiting for over twenty minutes by now) and turned to the forty-something lady who walked up behind us. At this point, both of us were tired of waiting and tired of the terrible service, so we walked out (to a very rude, sarcastic "Have a nice day!"). Needless to say, I have not been back to Charlotte Russe since then.