I had a coupon for this place and was so excited to use it. I'd been dying to go but the price was a bit too high for me. I finally had the chance and was so disappointed! First of all, it took forever to set up an appointment. They never answer the phone and I left 3 messages over the course of a week before I heard back from anyone. Then, when I got there I had to wait about an hour before anyone was ready for me.
I have super curly, long hair and as soon as the stylist (I don't remember her name but she reminded me of a blonde Snookie) took my hair out of the bun she suddenly seemed like she totally regretted drawing my number. She actually tried to pawn me off to a couple of the other stylists, I swear! If I didn't feel an inch tall then, when she huffed and said it was going to take her forever to do my hair and she didn't think there was enough time to do what I was asking for (trim and blow dry) I felt like I had made a mistake in coming and started to feel really bad. Thankfully the manager cut in and said that was what I booked so it had to be done (although she sort of said it apologetically to the stylist rather than to me).
Throughout the cut and style she basically made me feel bad for the products I use and the cut I'd had previously. I understand that stylists give advice but there's a difference between giving hair care advice and telling someone that the choices they made are dumb. And maybe it was the day I went but some of the clientele were pretty snobby. One woman actually went so far as to talk about her distaste in the type of people in there that day and when the manager mentioned she had an online coupon promotion the woman said "I should have guessed".
I got charged extra for having long hair (extra product and time was the excuse), pushed into buying product, had to tip on the full amount (as if I didn't use a coupon), got rushed out while I was trying to inspect my cut, and when I got home I noticed my hair was UNEVEN!!!
Remember how I mentioned they never answer their phone? Even if I could get them to resolve the issue I wouldn't have gone back.