Time to Move On?

Been trying them out in my area and to be honest its hit and miss. Sometimes its as expected and delivered promptly and by friendly people, and other times its under cooked and delivered by unfriendly and on one occasion, a clearly intoxicated delivery person. I like that they use bikes for closer deliveries, but I have a bit of a problem with charging $4.95 for delivery and still asking us to tip the delivery person when local competitors offer free delivery.
Thinking its time to go elsewhere and pay the $5 extra for more creative offerings as the free delivery will offset the difference anyways