The people there are stuck up! They don't give a crap about customer service, the woman didn't listen to what I said and chopped my hair and then blow- dried my hair to cover up her mistakes, when I went there the next day there were no hairstylist there to fix my hair and there was no protocol to deal with my situation. Non the less I will never go back to that establishment EVER AGAIN!!

** is the worst hairdresser I have ever been too.

She will not ever listen to what you want done she Burnt my hair and I ended up with a cut that was totally uneven and lopsided.

Be aware when going to Donatos that you do NOT end up with **.

**Editor's Note: portions of this review have been edited according to ChickAdvisor review guidelines

** is the work I have ever been to, and I have been to Magic Cuts in the past. How can you have a stylist like this and Charge the high prices that Donato's charges.

First of all she was 1/2 hr late for my appointment and didn't even apologize and then when I told her what I wanted done she completely ignored me and did what she wanted.

Well as it turned out both sides were not even with each other and my bangs look like they were cut by a 3 year old.

I was very disappointed as I had heard such good reviews about Donato's but I am now afraid to come back.

I hope they screen there stylists alot better than they did when they hired **.

**

**Editor's Note: portions of this review have been edited according to ChickAdvisor review guidelines

I've been there 3 times, same girl. My appt. never starts on time. The first 2 cuts were ok, but the 3rd time, she butchered my hair. My hair was finally starting to look long again, she knew I was growing out my hair, but she ended up cutting it shorter than the first time I was there. I told her to cut the back, and leave the sides long; she said she would trim some of the dead ends. When she was done, one side was obviously shorter than the other, so she had to cut more to fix it. WTF!! She straight ironed it, so it was hard to tell how uneven and choppy it was until I got home.
My boyfriend commented 'what happened to your hair?' I'm so depressed - I cancelled a party I was supposed to go Saturday night. I don't feel like leaving the house at all, but I have to go back there and show them what a bad haircut I got - if they even care....

So, I used to be blonde and i decided in late october I wanted to go back to my natural roots. Being the lazy 20 year old that i am, i didnt feel in the mood to hop on a bus and take my usual hour trip to my hair dresser in etobicoke, so i decided ill just walk over to yorkdale and get my colour done at donato salon. biggest BIGGEST mistake of my life. one of the colourists took me into her care and told me everything would be fine, all while seeming alittle annoyed i was interupting her own styling time as she had been focusing on her own hair for most of the time i was there... she coloured my hair and decided to add toner afterwards, personally i have never seen toner used in dark hair but besides the point, while the toner was setting she decided to start working on another client ... forgetting about me... so she comes washes off the toner AFTER i had to yell across the salon to remind her i was still sitting there and sends me to blow dry my hair, and plz lets not mistake this blow drying for STYLING, bcuz all i got was a boy, running his fingers through my hair and quickly blow drying it, when i asked if he could use a brush and style it ... he and my colourist informed me it was extra and i had to pay another 60 dollers.. as this was happening i noticed me hair PARTICULARILY my BANGS were what i can only describe as crispy, i snapped, so my "nice" colourist got one of the hairdressers to take me to her stand and just trim it for me so the BURNT hair didnt look so bad, NOT FOR FREEthe informed me it would be extra as weel, but being alittle vein i couldnt leave the salon looking the way i did, well that was a mistake, my colourist informed me that she was done for the day and left,, leaving me to fend for myself... the hairdresser chopped up my bangs so not only were they too short to even style, but there were jagged and uneven!!!!!!!!!! on the verge of tears i demanded she stop touching my god damn hair, (ACTUAL TERMS USED) called for my ride home and got the hell out of there ... NOT before they demanded i pay my bill unhappy as a was of $230 TWO HUNDRED AND THIRTY DOLLARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i got home told my mother and she flipped so she contacted donato to complain and try to get my money back as i am a student and due to this i am dirt poor, left messages, 5 a day for one week, got no response and talked to managers and got no answer.
so conlusion, i have no money, no bangs, and have to wear headbands and clip the little hair i have left in front.
life lesson -i need to unlazy my ass and hop on the bus and go to my hairdresser who i love and trust
IM BEGGING YOU ALL STAY AWAY FROM DONATO THIS STORY WASNT EXAGGERATTED AT ALL ITS COMPLETLY TRUE they have horrible customer service and horrible employees who dont know what they are doing, john donato need to reevaluate his company and the trash he hires if hes going to charge people an arm and a leg for thier services!!!!!!!!

The WORST EXPERIENCE OF MY LIFE. The * hair dresser burned off half of my hair, by giving me a full head of high lights. Kept me under a dryer for 2 hours. I was in the salon for 8 hours, no food, no washroom break and histerical. The owner of the salon is terrible. She asked me to pay for the services even after she had seen that the hair dresser burned my hair off. Everyone was shocked, and i stood there with my hair in my hands. All she had to say was that she saw my hair when i came in, and it "wasnt that great to begin with". She wanted to call security on me when i said i would not pay her. I gave a 50$ tip to her brother, who was the only one in there willing to help, because he felt so bad. He colored my hair back to dark, so it wouldnt look so terrible, but it didnt help. This was 5 months ago, and my hair is still in terrible condition. Most people would have offered a free service after that type of horror, and free products on the house. I could not believe that in Yorkdale mall, something like this could have happened. NEVER going there agin, in fact re thinking salons all together. The owner ******

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