I had a root touch up 2 weeks ago and a student was recommended to me maybe because there's no one else available. When I got home, I scrutinized my hair and unfortunately the student did not do a good job. I called their branch twice and was told that I CANNOT HAVE A REDO because he was a student and I only paid $40. The girl who answered the phone asked me if I'd like to leave a message on the manager's answering machine in which I did but that manager never called me back in which I think is UNPROFESSIONAL AND COWARD OF THE FACT.

First, it is not the fault of the student for being a student and was recommended to me. It was not my fault either to give this student a chance to do my hair and be successful someday. The front staff did not make me aware of this STUPID POLICY even before I said yes to this service. I don't even understand why no one suggested that I pay extra so this student can redo my hair and give this student a chance to correct his mistake. I have been a client of Donato for years and this was not even given into consideration.

I THINK THESE GUYS ARE ALREADY IMMUNE OF NEGATIVE FEEDBACKS THAT THEY DON'T CARE OF WHAT THEIR CLIENTS SAY.

The moral of the story is SAY NO if a student was recommended to you because students don't have a place for growth and development at this salon.

It was not at all worth it. I booked with a hairstylist and she didn't give me anytime. I had an appointment and still I had to wait, later my hairs were washed but NOT conditioned, this was done by some other stylist as my stylist was busy, then my hair were combed again by some other stylist as she was still busy, finally my stylist did the consultation for my hair cut, my hairs are curly she saw that and still she cut it very very short, my hairs were long enough until my waist and it were cut down till my neck. I told her that I straighten and keep it curled sometimes and still she didn't listen and cut all the way until my neck. And now my hairs look so boxy and ugly when they are not straightened. I cursed the day I went to her.
She didn't even blow dried my hairs properly, no heat protectant as well. Just plain blow drying.
I do not recommend Donato Salon and will not come back again.

My personal experience isn't as crazy as the last two people, but I can say I agree with them that Donato is NOT worth going to or paying the high price!

After being fed up with Testarossa at Yorkdale, I decided to try Donato after a friend of mine gave it high recommendations.

My first experience with Donato was alright, the receptionist/cashier girl wasn't too friendly, but my hairstylist was very nice and upbeat which I liked. My hairstyle turned out alright, although I felt like I was a bit rushed. The overall atmosphere of Donato was very stuck-up though, which doesn't make a person feel very welcome.

The second time I went to Donato is probably what drove me away from that place. This time I was there for a prom package I purchased (makeup & hair) First of all, the receptionist was very rude and gave me attitude because I arrived early: my appointment was for 12:00, but somehow it got mixed up and changed to 12:30 which I wasn't too happy about. I walked around for a while then came back at 12:30 to have my makeup done first: the girl was nice and I liked her; getting my hair done was a different story.

I paid extra to get the so-called senior hairstylist, but all I got was a lot of attitude and poor service. First of all, she acted as though she had better things to do with her time and barely gave me a chance to explain what I wanted done, then later gave me attitude for not telling her exactly what I wanted! It's kinda hard to explain when you only give me about five seconds to explain myself before you start going at my hair without being able to actually SHOW you how I wanted it up. When she asked how it looked and I suggested a slight alteration, she got prissy and told me I should have explained it better to her... but it was obvious she hadn't done it right the first time. I also hadn't gotten my hair cut for a long time and it had grown out, especially my bangs, but she refused to just give them a slight trim so they weren't so long. I could tell that she was rushing WAY too much and wasn't putting a decent effort into it. There were more things she could have done to make it look better.

If I weren't so pressed for time to go home and get ready I would have said a lot more. I didn't come there to pay that hairstylist a hundred dollars for a half-assed job and rude customer service AND be expected to give a good tip. I'm definitely not going there again!