PROM 2013 NIGHTMARE!!!!
If I could give a ZERO rating for this place I would!!!!
My daughter booked with a Makeup Artist at Donato's Square One location after we reviewed the portfolio of the work she's done. My daughter booked an 11:30am appointment for her hair to be styled there. She also booked her hair for 2:00pm there. The day of Prom, the Hairstylist appointment went as planned. However, she ended up waiting until 3:00pm to have her makeup done there. Turned out the Makeup Artist she originally booked with transferred out. We were never contacted regarding that and ended up with an amateur in training. A professional (camera ready) makeup job takes 45 minute to complete. I know this as I used to be a professional model. The makeup artist made errors having to go back and make corrections to my daughters eye makeup which she turned into 'raccoon eyes' in an effort to cover up her mistake. By the time my daughters makeup was completed it was 4:30pm! My daughter missed her pre-prom party where she and her friends were supposed to be taking pictures together before heading over in a Limo to the Prom which started at 5:00pm in which she paid for. My daughter missed all of that and was visibly upset, any girl would be. On top of that, she had to still get home to change into her Prom Dress and take family photos where her father was waiting to place a corsage we bought on her wrist as she was running really behind schedule through no fault of her own. We missed that photo opportunity as well. I had to rush her over in our car to her Prom as it started at 5:00pm! It was a disaster, she arrived about a half-hour late for Prom as well. Donato's shouldn't overbook if they cannot keep up the pace! The Manager failed to contact me to follow up as promised. I refused to pay for the makeup job but was told I had to pay for the hairstyle. I would've been more than happy to pay for both if the makeup was completed on time. I strongly advise to avoid Donato's which is just a training school for amateurs that don't know what they're doing! The complimentary makeup should've been passed onto another staff member as other girls with their completed jobs were taking their sweet time choosing out their complimentary makeup gifts so the Makeup Artist could move onwards to the next Prom Girl Victim! Avoid Donato's at all costs, that's the strongest advice I can give others. It's disheartening to think about another girl going through a similar experience. My daughter's memory of Prom is forever scarred thanks to Donato's, they disgust me!!!!!!!!