So, it wasn't an AWFUL experience- it was just average-below average in client service. The receptionist was quite friendly, but the lady who provided my manicure service (Anika) seemed stand-offish and somewhat rigid. I felt so awkward making conversation with her and in an empty room gettin my manicure done- you could literally hear a pin drop. I felt like it was somewhat of a chore to have the manicurist do my nails, which is sad because it should be a positive experience.

The ambience of the spa is also average with a lot of decor in the front, but the mani/pedi room needing a new paint job. Not to mention that the OPI gel polish curing machine had to constantly be plugged in and unplugged during my service.

Although my nails look nice, I don' think I will return to the Elmm spa because I felt like I was an inconvenience. A smile and great client service is what drives me to provide people with my buisness. I truly felt so uncomfortable that it wasn't worth it.

Not to mention that booking in advance is a hassle. When I called the number on the website, I was told to call another number. Next time I'll chose to call a
different salon and spa.