We are in the same boat. Who knew a free membership costed a couple thousand dollars? Especially for a place you only went a couple times to try out... Was directed to "someone who could help me", instead she refused to answer any questions or cancel the membership. I was really unimpressed when she yelled at me over the phone. It was like talking to a wall.

I looked them up on the Better Business Bureau... F rating, go figure. I filed a complaint myself, but since you can't get worse than F I guess they have nothing to loose. I will also be writing my Member of Parliament. Their practices are disgusting.

I phoned Customer Service/Quality Assurance. He was nice enough but bottom line: "Read the fine print. These days you have to protect yourself." I have never had a company admit to me that people needed to be protected from them... That speaks volumes I thought...

I have posted the review below on another site, but I wanted to be more specific to the gym located in Richmond.

Been in the gym for the past two years. The gym is going down the tube. The best staff have left. Missed a few of them. I really mean the very good ones. Only losers are around. Staff changing like changing socks or underwear. Some are arrogant as if the gym belongs to them.

To all potentially new members: BEWARE. YOUR TRAINERS ARE NOT QUALIFIED TO TRAIN YOU. SOME OF THE TRAINERS TRAINING YOU WERE WORKING AT THE RECEPTION. NOW ALL OF THE SUDDEN ARE TRAINERS. BETTER ASK FOR THEIR QUALIFICATION AND CERTIFICATION !!! AFTERALL YOU DON'T WANT YOUR HARD-EARNED MONEY GOES TO SOME TRASHY USELESS TRAINERS.

Also check your contract closely.

I found extreme fitness offers are fake. I went to try extreme with their promotional offer of $6 per month. But they told that those are full now. It is only for first 60 customers. but they still had the banner promotion right at the entrance door. who can know that its finished. If it is not available, why did not they remove the board. It is only to attract and get people inside their door.

I ended up joining membership with 1 yr contract but I have got the 10 day money back withdrawal extended to 30 daysgot that extended to 30 days. I was put lot of pressure to buy personal trainer sessions.
thanks

I had a love/hate relationship with Extreme

loved:
2 of my trainers
the new equipment and space
the ease of getting to the Richmond location
the friendliness of some staff

hated hated hated:
some of my trainers - young, inexperienced, rude, not professional
crappy customer service policy (they will be pushy, hit on you, make you feel bad, pressure you, you name it for a sale)
the price of membership and the training session is quite high
once you are signing a contract, you are screwed


So be careful when you are going to sign up with them

I have membership to access multiple locations. I must say Extreme Fitness is a Lovely gym chain in Toronto. Very spacious. I can take my kids to baby sitting facility. It is a big peace of mind. Excellent equipment. Clean bathroom. Ocassionally busy in the evening. I once lost my cell phone. The staff spot the phone. kept it is safe and have it back to me after checking my identity. That is some credibility. Price is a bit high but don't paying few extra dollars for wonderful services

I have heard a lot of people talking both positive and negative about Extreme Fitness. I must say that my experience has been very good so far - both in terms of facility and customer service. I exercise regularly at Richmond and Delisle clubs for years and have never encountered any problem.

Iam a fitness JUNKIE!!.......BUT......If you are gonna join at extream I highly advise you to pay IN FULL
I gave them post dated cheques they rapped my bank accout! they obviously fixed the situation and re-embursed me but not worth the drama....Great facility super clean showers gym floor and change room
Staff is great personal trainers are fantastick.......Just remember pay upfront!

Back in June I joined Exteme Fitness located on the Danforth. Unfortunately I felt pressured into joining the Personal Training sessions. They are aggressive sales people and I was feeling so vulnerable about how "big" I was, I felt they preyed upon my lack of self-esteem. I had just gotten the go-ahead to resume exercise from my doctor after having uterine cancer so my sense of self was very low. That afternoon I went home with a heavy heart, telling myself that having 75 sessions for $75/session, amounting to close to $6000, was outrageous of them to sign me up to and absolutely absurd for me to have fallen for.

The next day I called the Manager in charge of Personal Training registration to ask to amend my contract. I did this for several days afterward, leaving voicemails to his personal voicemail box and I physically visited Danforth location, taking time out of my schedule, to which I continued to be told that he was not at the club those days of my visit. I continued leaving voicemail messages and I Never received any calls back.

I was never made aware that there was this "10-day" cooling off period, for which I could amend or cancel these sessions. By this Manager (Chris McLeod) not calling me back or addressing my issues with me, he allowed the 10-day cooling off period to lapse thereby forcing me into a contract that I did not want.

So, now I am dealing with another Manager who is forcing me to pay for these sessions and no one is taking responsibility for not getting back to me during the original 10-days.
This is NOT the first time I have joined a gym. I was a member with the Adelaide Club for over 10 years and had personal trainers there and I was a member of the Fitness Institute and received personal training there too. I NEVER had a problem with either of these clubs and if I needed to amend a part of the contract, all the staff were very open and amenable to my wishes. However, it appears that Extreme Fitness doesn't know the first thing about Customer Service.

My advice to anyone - pay in cash (like the one gal said above) and don't feel pressured with their aggressive sales tactics. This 10-day cooling off period is a joke and is only useful if you really sit there and read the teeny tiny fine print because clearly it is to these folks advantage that you don't read it and they certainly don't make you aware of it.

I may have to take them to Small Claims Court if this is not resolved as I do not see why I should have to pay for something that I didn't want and I have done everything in my power, that I knew of at that time that was available to me, to amend, however....it's been a hard lesson but I won't be fooled like this again!

I've recently left my old gym and decided to try out Extreme. I'm impressed! I've heard horror stories before of people not being able to get out of their memberships etc. I paid cash for the full year so they don't have any of my account info - just to be safe. I mostly use the Dundas and Richmond facilities. I really prefer the Richmond gym. It's trendy with lots of equipment and the music is often pretty good. There are a lot of people in great shape and I find that inspiring. I've only done a few classes. One of them being the "Go for the Gold" class. It kicked my butt. It was a bit over crowded but overall, not bad. This gym has some fantastic equipment and is very clean. There's a juice bar (although quite expensive) that also serves Illy coffee so that's always nice. The main thing about this gym is the ambiance. Large open spaces, vaulted ceilings, walls of windows that allow a lot of natural light to come in. The location of this gym is great too. It's in the heart of downtown and has a really energetic vibe!

I went to try out Extreme Fitness at Yonge / Dundas with a friend. We signed up for the 10-day free pass, and was greeted by nice employees when we got in to the facility. After our first workout, we were sat down for the usual sales talk.

We politely declined, explaining that we wanted to finish the 10-day trial first before making a decision. This is when things started to get nasty. They said that we were only eligible for the 10-day pass if we were to sign up for a membership right then and there. The sales associate named Shawn went on to bash other local gyms, saying "why would you want a Honda, when you can drive a BMW?" Needless to say, after hearing this I just stopped listening to his sales pitch altogether.

If you want a good gym with a more relaxed vibe, with less crazy sales people, I would consider your local YMCA or Goodlife. I give a big fat NO for Extreme Fitness.