Here's what you can expect:

1. Extremely long wait for products to be shipped. They say 7-14 business days which is about three weeks when you take out the weekends. (And that's just for it to leave the door.)

2. Cranky customer service on the phone. Total lack of training and you can tell they get the same complaint about shipping all day long because they're over it ;)

3. Non-responsive email-- you'll get a form letter.

I would recommend to any of my friends to think twice before buying from Hautelook.com-- they don't have it together and don't seem to care that they don't :(

I agree with the previous poster. Prices are good, and deals are definitely enticing.. if what you bought is actually in style still by the time you receive it! They say on the website 10-14 days from date of purchase to your door - I've been waiting 27 days and still nothing. I complained so much that they finally changed the status of my order to "Shipped" with a tracking number -- but according to UPS - all they did was assign it a tracking number -- now it's been 7 days since then and UPS has yet to receive the package to actually ship it out. This place is not worth the hassle! Try shopittome instead!

Buyers Beware! Their deals may be enticing, but it's not worth the hassel! I've purchased from them more than once, and both times there were glitches. First time not a big deal so I bought from them again because it's easy to be impulsive from work. I didn't mind the month long shipping, but they shipped the wrong color and wouldn't pay for return shipping even though the manager promised to pay me back. I've called several times and each time their attitude gets worse and worse. just horrible!

great online sample sales that last from 12-48 hours! they have a couple every week and the prices and the stuff they offer are phenomenal. they recently had a sample sale based on the wardrobe from sex and the city, and they have a diane von furstenburg one coming up too! and unlike most of the other sample sale sites, you don't need to have someone invite you to. you can just sign up directly on the site.

HAUTELOOK is a private club which organizes exclusive private sales for its members. Becoming a member was easy as 1,2,3 and when you get a friend to join you get $10 towards a future purchase. I got 2 friends to join already - that $20 credit for me to spend! The designers they carry include Catherine Malandrino, Diane Von Furstenberg, Yaya, Robert Rodriguez, Development, Genetic Denim, Miguelina. Their first sale is Rock and Republic. They offer these designer lines at up to 75% OFF retail price. This is CURRENT pieces, not last season's leftovers, like you usually find on similar sites. Plus they have all these great interactive features - like these interesting videos. I love this site!!