I've ordered almost a dozen things from this site but the last two times have been terrible.. I got $150 boots and they were a mismatch. One was wrinkled and warn and the other was perfect condition.. I just received a ring today that was listed as .10 ctw with a scratch...Diamonds shouldn't scratch so I looked into it and turns out it is from sears and listed as CZ.... awesome thanks for lying hautelook...

Purchased sunglasses, and yes it did take close to a month to receive the order. Upon inspection, you can see that the frame is not right, looked it over and the right hinge is not set correctly. The glasses will not sit on face correctly. Called customer service and they told me I have to send them pictures of the glasses to their email address. I sent them the pictures and it has been 3 days now and still have not heard back from them. Will try calling again today. I know most items say nonreturnable, but if the item is sent to you defective, you would think you could return it for refund. Would not buy from them again.

I was really happy shopping with Haute look until I realized that they are SCAM artists.

I was purchasing some jewelry from H2 Hammerman and it was listed on their site as 56% off. So just by chance I decided to check out the prices elsewhere, well GUESS what, the prices on Hautelook were inflated by 20% to 30% over even SAKS FIFTH AVENUE (regular not discount)..so instead of getting 50% off actually you are getting 20%.

They are INFLATING the price over what it is normally sold retail so that you think you are getting a bigger discount!!!! CHECK IT OUT people. THIS IS AN ILLEGAL PRACTICE. I caught them on this and let them know and they were extremely rude to me after I have spend many thousands of dollars on their website, they even tried to tell me that the prices at Saks fifth avenue are below retail prices LMAO!! Yeah right!

Check it out ladies!!!

I recently shopped the Hautelook.com sample sales and will NEVER visit the website again. Yes, they mostly have great items but the amount of time that I have been waiting for my purchase is not worth the discount on the item. Its been over a month and I have yet to receive my package. The shipping continues to be delayed. Customer service is full of poor and obtuse excuses. I would never recommend Hautelook to anyone unless you are willing to wait 6 to 8 weeks between ordering and receiving. At this point I would rather pay full price and not have to deal with the SLOWWWWW shipping and bad customer service. Ladies, do yourself a service and dont order. There are many other online sample sales sites that have great items AND great service.

This is probably the worse shopping experience i have ever had. I ordered a dress from the Hautelook on March 10 and I have been waiting for it ever since. I was very excited to see the dress. However, my order somehow appeared in my return history in the account on its website. So I called Hautelook and they told me that they over sold my dress so I wont be getting it but they are giving me 20 dollars credit in my account. My time and wait worth way more than 20 dollars!!!!!!!! I am so mad at Hautelook and extremely disappointed at their service. Will never shop on Hautelook ever again. I have way better shopping experience on Gilt Group. Gilt Group got really fast shipping service that you get your package usually within a week. Gilt Group also got more high end designer brands. No matter where you are going to shop just don't shop on Hautelook!!!

Here's what you can expect:

1. Extremely long wait for products to be shipped. They say 7-14 business days which is about three weeks when you take out the weekends. (And that's just for it to leave the door.)

2. Cranky customer service on the phone. Total lack of training and you can tell they get the same complaint about shipping all day long because they're over it ;)

3. Non-responsive email-- you'll get a form letter.

I would recommend to any of my friends to think twice before buying from Hautelook.com-- they don't have it together and don't seem to care that they don't :(

Buyers Beware! Their deals may be enticing, but it's not worth the hassel! I've purchased from them more than once, and both times there were glitches. First time not a big deal so I bought from them again because it's easy to be impulsive from work. I didn't mind the month long shipping, but they shipped the wrong color and wouldn't pay for return shipping even though the manager promised to pay me back. I've called several times and each time their attitude gets worse and worse. just horrible!