I was a dedicated customer at JC Salon for approximately 7 years. Their aestheticians (Georgetta is quite good in fact) and hair stylists (Amanda) are okay, but their colorists (Tracey) are terrible and customer service (the manager at the front desk) is horrid. Here is my experience:

After years coloring my hair at home, I decided to take the plunge and spend the money on professional coloring services as my grays were getting out of control. I was assigned to Tracey, who was from day one very nice and chatty but not so skilled at her colorist job. Even though I showed her pictures of the exact shade of dark/rich brown (eg Salma Hayek color) I wanted to color my hair I continually left my appointments with an odd brassy tone.

After a few months Tracey suggested highlights as I was still unsatisfied with the shade of brown she was giving me and I said sure. After the highlights, not only was my hair no where near what I was hoping for but instead I felt like a skunk because of the large streaks of bleached hair on my head! I was visibly upset and told Tracey and the manager, only to have them try to console me with a false "you look beautiful" comment and that they can fix it at the next appointment!

Fast forward a few more months and the final straw for me: I am at the salon getting my 6-week color touch ups. Tracey suggests a toner and of course I'm desperate at this point, hoping against hope that this will lead me to that elusive dark/rich brown color. And guess what? Tracey FORGETS me, and leaves me with toner in my hair for waaaay to long. My hair turns a brassy pink!!! She then attempts to literally SCRAPE the excess toner out of my hair with some kind of brush that leaves my hair broken and brittle. I leave stunned, visibly shaken, and on the verge of tears (because despite the scraping I still ended up with brassy pink hair) but they do not apologize. Nor do they even offer to fix the mistake/disaster for free. They only offer an awkward and again false "you look beautiful" statement as I walk out the door for the last time.

It has now been almost a year since I've visited JC Salon. I've had to cut my hair shorter than ever before in my life, and at this point it will likely take me 3 years to grow back the length of hair I once had. I will obviously survive, but I really hope that these reviews will help them see they need to provide better training for their staff and adopt more courteous customer service practices. Hope springs eternal I guess...

Be warned!