I've been going to JC salon for years now but I've had to take a break as of late. The artists are very talented but not all are warm and inviting.

The reason I left in the first place was the owner herself. She works up front and takes payment from all the customers. I could not stand the way she spoke to people or how rude she was with me. She never thanked me for my business nor did she make me feel welcome and I could no longer keep giving her my business.

I decided to give the place one last try and sure enough she did the same thing she always had.
I once asked my colourist why she was always there or why she was out front? The answer was and should make it clear as to why she is the way she is..........."She does not trust anyone to take the money". Well that is not a place I want to give my money too. I can just imagine how she treats her staff and I can not condone that behaviour.
I will not be returning to JC ever again and nor should anyone else.

I rarely ever leave reviews. The service has to be either incredibly good or the most horrific ever for me to do so. In this case, it was the latter. I have super fine long hair that has always curved inwards. I wanted a trim to even out the ends and I told the hair stylist to cut the hair in a way that encourages the ends to curve inwards. I was clear that I don't blow dry my hair and that it just naturally does what it needs to do. She looked at me puzzled and then nodded. She blow dried my hair for 45 minutes insisting that it had to be dry and that I had to stand up for the cut (because I guess she didn't want to raise the chair?). The haircut took 5 minutes, and $80 later I walked out with hair flat as a pancake and the ends curving any which way. I went home to wash it and the ends look disastrous. I went in with hair that looked healthier and was less unruly than what I walked out with. I will never go back here and I don't recommend this place to anyone. I now have to go to another salon to get a proper trim.

I've gone here many times before and I think I have finally had enough. The woman behind the counter is not only the manager, she is one of the OWNERS. The last time I went in to ask for a fringe trim and she ignored me for 5 minutes while she worked out tips on a piece of paper. Then she asked me to wait, which is fine, but forgot about me. I went back to her 15 minutes later and she didn't look up but yelled that she knew I was still there and that I needed to relax. Oddly, I sat back down and didn't leave. Then she yelled "Hey, last of the Mohicans here needs a fringe trim!" to some guy. So, so embarrassing...and offensive. I left.

I have had my hair done at JC a few times, and always been satisfied but never fully happy with it. My last visit, however, was a disaster.

I had a short discussion with the colourist, who I had seen before, and described what I wanted. I thought she understood, but the colour came out several shades darker than the light ash blonde highlights I had asked for. It was light brown with golden highlights that were brassy and stringy. We discussed it, and she told me that I wouldn't be able to get the colour that I wanted in one visit. That was not what we had discussed during the consultation and I didn't understand why she didn't tell me that in the first place.

She agreed to add more highlights, and she did but seemed annoyed and frustrated at having to. She did a sloppy job and I had 1/4 inch of root showing in some places when she finished. She also didn't put toner on, and my roots were bleached while the rest of my hair much darker. It looked terrible and I was very upset.

I told the colourist and then the manager (the older woman at the cash register) about how much I disliked it. The manager was hostile and condescending toward me, and made it sound like I was being difficult, as if it was my fault that I was so unhappy with the colour. The manager has always been rude, but this time it was over the top. Finally, I was told to come back a third time the next week to have the colour fixed. They charged me full price, which was over $250 for highlights and a cut with an intermediate colourist and stylist - way more that what the cut and colour are worth.

I went back to the salon the next week and the colourist put toner on - that was it. It looked slightly better, but still quite terrible. In the end I left the salon very upset and angry for wasting so much money for colour I would have to get redone.

I will never go to JC again. I expected a lot more from the salon that calls itself the #1 salon in Toronto. The colour was terrible, and the customer service was awful. It was a waste of my time and money, and the horrible customer service added insult to injury.

JC salon review -

This is the 4th time I have gone here and EVERY time I am dissapointed and the customer service is awful. The first time I went I liked the colour at first until it turned green after a few days of washing it. which is ok if they can fix it as I did ask for a cool tone. I went back for them to fix it and the manager charged me again. I told the her/the manager I thought they were fixing it so I shoudlnt have to pay. She was rude about it and made me feel like an idiot.

I would not have gone back there except I was given a gift certificate and needed to get my hair done so I thought I would give it another try.

I showed pictures of what I wanted and said I wanted blonde highlights in an ashy/cool tone and not gold and they turned out gold and brassy exactly what I said I didnt want then tried to tell me that they cannot correct it without making it darker. doesnt that defeat the purpose of highlights? I said I wanted small pieces and they did large panels/chunks on the top and back of my head. I paid anyways but told them I wanted it fixed.

When I complained the manager (the older grey haired woman who stands at the counter and cashes people out) was nasty and made me feel badly about saying I didnt like it. she was rude and made sarcastic comments to me. She is always rude, every single time I have gone there. Even when my friend bought me the gift certificate they said she was rude about how much to spend when they asked how much to get sicne they didnt know how much ti woudl cost.

Anyhow, when I asked for it to be fixed, they said they coudlnt make it the color I asked for but could try to tone it which might not work, and put low lights on the top. (why tell me you cant make it the colour I asked for after- that doesnt make sense... if you cant do it without it being gold, THEN DONT DO IT IN THE FIRST PLACE!!!) anyhow, they put lowlights and toned it to try to cut out some of the gold but its still gold and brassy. I said I liked it to save face becasue I was already made to feel embarressed for not being happy and delusional for saying its gold/brassy which is is.

Anyways they need a new manager or she needs to change her attitude towards customers. This is a salon, you should not have someone like that representing your bsuiness at reception talking to customers like that especially when you want repeat business. I sent them two customers and they both said the haircut was ok but nothing special and that the manager has got to go.


All and all if not for anything else the manager should not be that way to customers and I know from other people and other reviews I have read that I am not the only one!

This is not a top salon, I feel they are only busy due to the high traffic area. The customer service is awful and if you dont get what you ask for dont count on having it fixed properly and not without attitude from the manager.

Waste of money to not get what I wanted and be made to feel embarressed by the manager made it so much worse.

For that reason I will never go back to that salon.