Terrible Customer Service

I've had two no-shows from two different locations - the shop was closed, no one was answering the phone, no notice, and no response. When I finally received my response - a week or two after, it was abrupt and unapologetic. Please do not buy any services from this company, I was trying to get a refund for what I paid for - Laser needs to be done every 4 weeks at least and I've missed 2 months. But I was told, they don't issue refunds as per their receipt. SO WHAT DO I DO? I will tell everyone, please do not be a victim of bad customer service.

DONT GO THERE

They have very rude staff, very bad service, the girl who is at the desk is always rude and ignorant.
They miss most of your body parts while lasering, especially if you go there later in the day no one cares.
They don't answer the phone and forget about things you say to them. I used to be nice but now I have given up with them. they really just want your money and do not care about what you say or anything. They keep hiring new technicians and non of them is really good. I highly recommend not even bothering, there is a reason for the price and promotions. Their machine is always down anyways

BUYER BEWARE. I purchased the eyelash extension deal with 3 additional fills. I unfortunately had an allergic reaction and was told by the manager Jenny that they would make an exception and provide me with a refund due to the circumstances of me not being able to use the remaining fills I had purchased. This was back in November! Since then I have not received anything and have been trying to contact the manager/owner Mackenzie who also did my lashes. She had told me back in Nov my cheque was in the mail, which it was not. No one ever answers the phone or returns messages and they do not open until noon. It is very unprofessional, I had 2 girlfriends purchase groupons and actually got refunds as Mackenzie was over 20 minutes late for each of their appointments. I finally reached Mackenzie today only to be told that I am not getting a refund and Jenny did not have the authority to offer me a refund. I then asked her to mail me the unused amount in a gift card and she told me I can go pick it up she doesn't hire people to go to the post office!!! Please spend your money elsewhere where your business is actually valued.

I started going to Jolie Peau this past summer for laser hair removal. After a couple months of treatment I was already so ecstatic with my results that I expanded the areas of treatment. I am well on my way to being completely hair free! The knowledgeable technicians make sure I understand exactly how the treatment should progress, and what I should or shouldn't see or feel. For the results that I am getting it is very reasonably priced. I always leave feeling confident! Thank you Jolie Peau!!!

Ive been coming to Jolie Peau since they opened last year, the staff are so informative and helpful! The experience has always been great and painless. The clinic is clean and beautifully decorated. They have the best laser you can possibly get and the results show immediately. If you are looking for a laser clinic that will provide you with a professional experience this is it!

I had the best experience going to Jolie Peau! The staff is friendly and welcoming and the service is next to none!
The laser treatment I received was professional and comfortable. I was explained in detail about the technology used and how it differed from laser I had received in the past. I had received 6 laser treatments from another spa and experienced no hair loss and much more pain from the laser used there.
I have received 4 treatments thus far and have not had to shave once. I have tattoos, and the tech was able to get extremely close to them without damaging my tattoo or skin.
I am almost completely hair free!
I am looking forward to my next treatment and would recommend the service at Jolie Peau to anyone.

Had such an amazing experience an Jolie Peau! I've been going for laser hair removal treatments every 4ish weeks, and am SO happy with the results. The girls here are amazing, they do such a great/thorough job and always make me feel extremely welcome and comfortable. It's totally worth the cash, my body is nearly hair free!! 10/10 would recommend to a friend!!!

I started me laser with another clinic, and when it shut down I was devastated. I had only finished half of my treatments, and I was out a bunch of money. Needless to say I was hesitant to go in and try laser again. Then I found out Jenny was part of a new laser clinic and I knew I had to check it out.
Because I had been lasered by her before, she gave me a good discount, and told me a pay-by-time option was best for me. Its ended up being so much cheaper in the end because I ended up doing my legs as well as my underarms. Im so happy these guys opened up. I've been recommending them to everyone. Don't listen to the bad reviews on here, I doubt they even stepped good inside JPs doors.

As far as I'm concerned, this place is the best in the city. They really know how to work a laser and can perform services that no other laser place in the city can.

This place is soooo cute. The prices are so good for what I used to pay for waxing. I paid $640 for 3 hours of laser. I go for 30 minute appointments so I have 6 out of the time I bought. I get my lower legs, underarms and my lip and chin done. I really can't think of a better investment. I use to pay 75$ an appointment just to wax my legs and $8 for lip and chin. I'm already saving money since it works out to about $100 per treatment at Jolie Peau for all 4 body parts. Not to mention it's permanent and the staff are so accommodating for pain. The tech is sooo nice. Jenna is amazing and the receptionist is so sweet. To the anonymous review on here - not sure if you have the right clinic. I saw the review the day before my consultation and was preparing for a huge quote and couldn't believe when they told me $640 FOR ALL THAT I GET DONE! I'm 1 treatment in and I couldn't be happier. I looked at the prices online and couldn't even figure out how you can ring up a bill for $2300. They won't even let you buy more than 3 hours at a time because the discount for bundling hours makes no difference after 3 hours as the discount is for 3 hours AND UP. So they never asked me to buy more than 3 and specifically told me I can just get more time later if I need it and not to fork out a ton up front.

Definitely would recommend this posh French spa anyday!