worst customer service experience ever! the girl running the front, a half again girl with lot's of freckles was obnoxious and snobby and her only tactic to making a sale is to make you feel as uncomfortable as possible until you buy it. Also if you mention other stores you have gone to or are thinking about she will make you feel stupid for even considering somewhere else (rolling her eyes being, very snobby etc.). If thats not enough to turn you off she will con you out of 400$ and let you know nothing about the store policy and maybe if she's having a bad day ( i hope that was the case) comment on your financial situation. This is a sad excuse for a high end store and I will never be returning. it's such a shame that they have such shitty customer service since they do have some cute items

Originally, while walking down Queen St. in the search for a dress, this seemed like paradise. They had dresses with nice designs and cheap compared to other stores (at a cool CAD$125 each). Now I seriously feel like I was ripped off completely. This is because, on a trip to shop in Buffalo, taking advantage of Mother's Day specials, I popped into Forever XXI in the Galleria. My mother noticed one dress, the EXACT same dress (colors and all), with the price of USD$24.99. Then while looking at the others I found 3 or 4 dresses I had tried on in Kazuo for the same CAD$125 price being sold at USD$24.99 there! I seriously do not know what that is all about, but I am promptly going to return my dress and look elsewhere. I don't trust where they are getting their dresses from and find it completely outrageous the amount of money they are profiting from each one.

The shop crawl visit was my first to Kazuo. They have great trendy pieces and excellent prices. My dilema was that the design and cut of many pieces are for woman with no hips, no breats and tooth pick limbs. Since this is not me, I struck out here but I would recommend my toothpick friends to check it out.

Some interesting pieces can be found here but the prices were a bit too high for me.