My family and I had been busy all day, with Jr in school and Phillip and I working on the car and cleaning up around the house, we hadnt stopped very long to eat. I had gotten some coupons for KFC/AW in the mail, and figured it was a great excuse to go use them. We proceeded to pick Jr up after school and we headed down the road to our local KFC/AW. The coupon was for free "Papa burgers" with the purchase of a large drink. We get there and it isn't too busy, its pretty early in the afternoon around 2:15pm. There was three people working behind the counter. There were 3 people in line (counting us). The young lady that was working the register, seemed nice enough, but input the order wrong to start out with...She had double charged us, and didnt even catch the mistake till we came back up and told her to recheck the order...She did, and realized what had happened...she got the manager who fixed the problem, and gave us back the difference in what the error was....but that wasnt the end of the ordeal...we got our drinks and went over to sit down at a booth. We watched people come and go...for nearly a half hour, we finally got the cashier's attention, who couldnt believe we were still waiting. As it turns out, when they corrected our order, it somehow managed to kick our order out of the system and it never got processed. So we told them our order again...it took them another 15 minutes! We finally got our food, it was hurredly slapped together, it was sloppy, the cheese wasnt melted, nor were the burgers even hot. There was no one at the counter at that time, so there was no excuse to make such an awful product. Needless to say, we won't go back to that store again.