I had an overall good experience here. went to look for a cleanser that could be used with my Sonic Spa brush and the friendly sales associate recommended one for skin brightening. I was hesitant to buy it there and then (the products are kinda pricey!) but she said I could take away samples to try at home and also gave me a toner and a face cream to try too. I have just got round to using the packets she gave me and so far I like them.

The only thing I found strange was that when I went in before Xmas they were giving out coffee and donuts which doesn't fit well with their brand to me. When you go to Aesop for example you are given a nice cup of herbal tea in a proper cup not a cheap takeout coffee with no milk on offer and half a donut (they had cut all the donuts in half, so stingy). They even put a krispy kreme coupon in my bag which i did not ask for. Surely there should be something more healthy/skin friendly on offer. I thought this made them look kinda cheap and for the price those products are they should be a little more high class.

Good product and friendly staff but not sure on the branding!

I love Kiehl's! Amazing products especially the whole Ultra Facial line and creamy eye treatment with avocado. I usually purchase online since I had 3 bad customer service experience at 2 different stores in Toronto.

Shopping at Kiehls is like going to an old school chemist. Where they really care about what you think you need, what you actually need and fnding that perfect fit. The samples are famous but the service is the reason I keep coming back. It is almost like cheers, you want to go ' where everyone knows your name".When I had to check the shelf life of my sunscreen (btw it is 6 months after it has been opened), get a new lid for my coconut conditioning rinse after it broke after falling out of my overstuffed gym locker or be consoled after my Creme de Corps Nuturing Body Washing Cream was abducted by a so called friend. Thsis is the place to shop, try something new or explain your beauty dilema with the warmth of a therapist.

My favourites include, the all sport solid sunscreen for the winter, the creme de Corps line and their commitment to the communities that they serve.

Beautiful high qualitiy products.

The products at this store all looked great, I was tempted to buy them all! It's a place I'll be sure to go back and check out when I've got a bit more time so I can check out all the different lines of skin care things.