When Rachelle used to work at Le Spa I always walked away with amazing hair. She'd do a colour, highlight, and cut and it would turn out beautifully. Unfortunately, she left and now only works out of her home. I ended up staying with Le Spa and had some pretty horrifying experiences. Went in with purple hair, asked to have the most of the length cut off, chose a rather artistic cut, walked out with a chinlength bob, unattractive bangs, and slightly purple light brown hair (I did like the colour...). Next went in for only a colour and trim, asked for a soft strawberry blonde, walked out with elmo red hair. Third time (I never learn), went in with hair that was a little raw from stripping the red out, asked to have it toned to a med-light brown, walked out with blackish green hair right before a family reunion (stripped it that night, left treatment on for 5 hours and managed to recover my hair somewhat on my own). Awful service, unskilled staff, overpriced, and treated my mom rudely when she went in for a haircut.