Worst salon experience I ever had!! Owner takes no care of teaching his assistants about customer service. Today I had a hair cut, in the middle of it the stylist Stephanie left me to talk to another assistant thrice. She could have at least told me what was happening! I was practically sitting there with hair on face wondering what is going on! Although I was booked for cut at the beginning I told her I also wanted to do 2 foil highlights. She finished my hair cut started setting my hair up ( as I had never done highlights I thought foil highlights can be done later). I thought she was going to do my highlights when I asked she said I have no time for that, you have to book another appointment. You could have told me that before! no communication with the customer what so ever!! She asked another assistant to get my grey coat (it was black) she said it in a way like its the world's most dirtiest thing. Not only that she burned my scalp with hot air and she does not even know how to handle a hair dryer, she brushed me off with it couple of times. I used to live in Kingston and went to James Brett saloon all the time. All the saloons in Ottawa should pay a visit there to learn what is customer service!! Worst Worst Salon ever !!!