This is a horrid place!! My mother in law suffers from dementia and is often confused.
Her sister is fine and looks out for her... while at the salon getting their nails done my mother in law asked Paula if she could help fix her eyebrows.
Paula said yes then took her in the back not saying a word to her sister.

In the back Paula applied large black permanent tattoo eyebrows on my 86 year old mother in law!!!!!

My mother in law did not know that anything other than shaping was happening.
Her sister flipped when she saw what had been done. We are considering legal action.

Paula charged my mother in law $250.00 for ruining her face. The brows are horrid, large , black and too close together.

Do not go to this salon!!

They are rude, speaking in their language in front of customers ( about customers? ). They make everyone feel unwelcome. The salon is dirty.

When questioned about her actions Paula accused my mother in laws sister of also having dementia! Despicable people

People who take advantage of seniors and abuse the elderly by being disrespectful and rude should not be in business.

There are plenty of nail salons around...here's hoping Paula's goes out of business.

I have been twice and will not return. The service in a word, poor. First time when location was at East Mall we waited over 35 mins with an appointment being made a week in advance. Service was not friendly or welcoming, felt as if we were an intrusion. Nail job was not great either and they are expensive. The second time was the new location at Rathburn and Renforth. Thesalon was hot no air conditioning, fly's were everywhere. I feel the salon is dirty, you only soak feet in plain water. Didn't see/any cleaner used between customers just a water rinse. Had a shellac Mani as well soaked only one hand in water not the other. Missed steps performed on one not the other. Shellac was streaky and thick not at all close to cuticle the service was not very pleasant again. So went again to have shellac removed, called ahead said no wait, so went immediately/and had to wait. So a shellac Mani, regular pedi, and removal of shellac along with tip etc was approx $80.00. I will not go there again even though convenient, I would not mind paying for a good service. Would not reccomend because of the cleanliness firstly and the poor quality service 3 times. Was hoping they would be good but no.

For you west-end Toronto gals - a nail salon at Rathburn and East Mall - for a great pedicure at a great price - they aways do a thorough and professional job no matter how busy the salon! My go-to place for a pedicure.