4.8/5
1 review
Pizza Oro Di Napoli Reviews
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    Recommended? You Betcha!
    October 18, 2018
    Ontario, Canada

    Great restaurant!!!

    Awesome hidden gem place for Pizza and Pasta, their food is delicious, and the place is very cute. Great and friendly service, and the food is very authentic. I visited Italy a month ago, and when I eat here, I feel I am transported back. I love love their Cacio e Pepe pasta and the Diavola pizza, but everything else I tried was also so tasty. Highly recommended for a date night, or family dinner, or just a tasty dinner out.

    As a side note....I had an issue with a large UberEats order that I placed when we had some family from out of town. I ordered from here, and UberEats took almost one hour and half to deliver, when I live a couple blocks away. By the time they actually delivered, the food was very cold, not just not warm, but actually cold. I called UberEats and they refused to acknolwedge this being an issue (I ordered 6 dishes, all were very cold), or do anything, and kept sending me a generic email to review them. I was finally fed up with UberEats and I called the restaurant to let them know the lack of customer service from UberEats.

    Tony was very receptive to my feedback and lovely to deal with. He apologized for it, even though it was not their fault, and explained that sometimes order are completed by them but they sit there for a while, and then the drivers pick up too many at once for them to be delivered in a timely manner. I was not expecting much, but he let me know when we come back to eat in the restaurant, he'll offer us something on the house, which was not needed, but greatly appreciated.

    Lesson learned - don't bother ordering, and eat in the restautant, it is much much better.

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