The sale ladies are rough and somewhat nice until after you purchase a dress.

You have to chase them for updates and they claim to call and never do. Bad customer service and they lie about trying to contact customers.

They need a serious staff change.

How a business can continue to stay alive in this industry includes excellent customer service, honesty and being happy at work...this store has none of that.

If you're looking for pampering during your shopping experience, I personally would not recommend this store.

I WOULD NOT RECOMMEND THIS STORE TO MY WORSE ENEMY!!!!!!!!!!!!!

I went to purchase a Prom dress and found the staff very pushy and rude. I found a dress and paid $570 for it not just a few dollars. We were told when closer to the date of the prom come and we will do any alteratons at NO CHARGE!! We went in with the dress and to have it shortened they charged $65 .......they went to say there is nothing on the bill about NO CHARGE for any alterations....first mistake because i believed them and didnt have them put it on the bill........they are LIARS. They called to let us know dress was ready......my niece went in to pick it up she tried it on and was horrible.......they were very rude to her.......she paid the $65 and left. She called me in tears so i called the store and was told well you have to speak to the owner........in the meantime we had to find a steamstress to alter the dress so it could be worn.........to do that it would cost $150......so in total the alterations ended up being $215. So now the dress that i paid $570 .......now was $785.......ridiculious. I received a call from the owner who was very, very rude told me that the dress looked beautiful there was nothing wrong with it .....i told her that they didnt do it right and she said we know what we are doing and told me that i can forget about getting my $65 refunded. The steamstress that we found to fix Romantica's mistakes needed the fabric they said they cut to shorten the dress when we picked it up it wasn't even the same color. After this horrible experience at that store ........i was at my hairdresser and we were talking about dresses,etc. And a lady there said i had the WORSE experience with my daughter's graduation dress and so i asked her at which store and surprise it was Romantica and again alterations messed up.

I will never go back there and do not recommend it to anyone.........its a horrible place!!

They took our money and lied to us! We were yelled at, ignored and hung up on!

Worst boutique experience ever! I went in with my mom and soon-to-be sister-in-law to find my mom a dress for my brother's wedding. The attendant would bring over the most gaudy, garish, flashy dresses, even though we told her my mom looked better in something more simple and classic. Eventually we found a dress that looked nice enough but it was a bit out of our price range so we decided to put it on hold. We were told that we had to leave a $50 deposit to hold the dress and that if my mom decided she didn't want it she could get a full refund of that deposit. She called the next day to let them know to stop holding the dress cause she didn't want it anymore and the woman (who I believe is the owner) told here she could only have store credit. When she said the girl told her the day before she could have a full refund the woman hung-up on her. She called back a few weeks later to see if the store credit could be used at one of the other stores they owned (Bridesmaid's Bliss and For Men), and the woman told her she didn't get a store credit and hung up on her again!

Later we heard that the mother-of-the-bride bought a dress there for the wedding and was told one free alteration came with the dress. When she went in to get the dress (and alteration) the store was a mess and the woman told her she didn't get a free alteration and the person who told her she got a free alteration didn't work there any more. Eventually she was told she could have the alteration but it might only get done just before the wedding- so she took her dress somewhere else!