BAD CUSTOMER SERVICE

My daughter bought a blouse one size too small. Went before the 10 days as per their policy to exchanged and if I had to spend more money I would have. They did not honour there policy nor show interest in assist me. May be because I'm not Italian?! Will not ever go back there and my family and friends from woodbridge and beyond are informed.

I had the worst experience at this store.
After leaving a $50 deposit for a dress that I thought I wanted, I was told that if I did not want the dress, I would be given my deposit back. I did return late, passed the 10 day period (which I was not told about), I was refused my deposit back. This was understandable since I came in late, but I also found out that even if I DID come back within 10 days, I would only receive a store credit or exchange. This, to me, defeats the purpose of a deposit. Not only was I refused my deposit, I was also treated extremely poorly. The owner of the store, and her daughter, proceeded to tell my father that "he should be ashamed". I thought this was disgusting. Also, Every time I had been in the store, the owners are talking bad about people from Woodbridge, the very place where their store is located.

While trying to get my deposit back, me and my father were criticized for living in Woodbridge and they blamed our behavior on that very fact. I couldn't believe that these people were talking bad about Woodbridge and people who live there while they serve customers who live in Woodbridge. I also did not see how the choice of where I live has any effect on what quality of service I receive. If I wish to be yelled at and treated like garbage again, then I will return to Romantica.

My advice to you if you are considering this store, do NOT leave a deposit on any dress. You will not receive a refund and when you don't, they will use the excuse "we shouldn't have to tell you anything", just as they said to me.