I visit Sephora quite frequently and always have a pleasant experience. I love the Eaton Centre store because it's so big and has a lot more brands/products to offer. The staff there are super helpful and knowledgeable too!

I love Sephora - it's my favourite store! I only wish one was a little closer to where I live in Thornhill, Ontario. The store is well planned, and most of the staff quite knowledgeable in their specialty products. There are so many choices, although most of the products a little too "high end" for my budget. However, the Sephora line is reasonably priced. The best aspect of Sephora is their customer service - if you are not happy, you can return a product with or without a receipt, even if you have already tried it out. No questions asked. It's the best way to try out a new face cream, perfume or makeup without fear. LOVE this store!!!

It's Kind Of Pricey bbut it's worth the money and there quality is good..

its expensive but worth the money on few products from there not all .

Sephora has been nd will always be my favor store to buy beauty products.. one of the main reasons i shop there is that they are the only store that sells my favorite brand of makeup...(makeup forever) .. another reason is they have alot of makeup and hair brands.. i just love it it is also very clean:)

This is like a women's candy store. So much to look at, experiment with. It's actually funny, if I'm in a store like Shoppers, I'll say "Oh, I dont want to spend too much on cosmetics!". It I go to Sephora and spend a fortune! lol But its a lot of fun to try the different products and brands. And I love how they give out samples!

Love the products , a little goes a long way in this store.

I love this store. I typically go to make a specific purchase and end up not only walking out with that item, but also a few others; along with a couple of samples. I have absolutely LOVED everything I have purchased from the SEPHORA. The staff is super helpful, complementary, and more than willing to go above and beyond any other “beauty store” I’ve ever entered. I haven’t had one of their makeovers, but have loved what I’ve seen on others while shopping.

as a beauty junkie and a "VIB" (very important beauty insider), I have a lot to say about this store, and have definitely purchased my share of products here!!
PROS: you can return/exchange almost anything, even if you lose your receipt. * make sure to get samples of skincare and makeup products like foundation ... saves you the trouble of having to go back. * salespeople are super friendly even if they do seem biased towards certain brands sometimes, but they will definitely help you out with samples and such. * cute little "sample stations" (that's what I like to call them!) with mirrors, cotton pads, tissues, makeup remover, etc. * if you are looking for a certain product, you can call in advance and they will let you know if they have stock; especially helpful when you're trying to hunt down something that is being sold out everywhere! * beauty insider program is free gets you a lot of free stuff and occasional deals.
CONS: there's usually a huge sale section on their website but a tiny one (if any) at the store. * canadian prices are MUCH higher than the USD ones! * I find the store to always be super busy, especially the one at Eatons Centre in Toronto.

No matter which Sephora location I go into I am always greeted by someone working there and they always ask if I need help with anything. If I have questions about make up best suited for me they are very willing to answer and spend as much time as needed working with me to find the best product. I have never been treated poorly in a Sephora store and the staff is always very friendly. Even though the make up is expensive, it is worth it. I rarely buy drugstore brands anymore because they just don't work as well.