Never placing an order from them again!

I placed an order with Shutterfly because I had a bunch of codes to used on the site that was going to expire. I place my order, two placemats, and 8x8 hardcover photo book. I received my placemats but did not get the photo book, I contact customer service and they told that they sent the photo book to a completely different address. I was so upset, one how can a company send an order to a different address? when my address is linked to my account. two, customer service said that the package was sent to my address but somehow it was lost in the mail. But Shutterfly has sent me multiple emails stating that my order was shipped to a different address in Toronto. Long story short I will NEVER use this company again, they messed up by sending a photo book of picture of my child and family to a complete stranger and won't take ownership for this mistake. I will from now on stick to Canadian companies when dealing with personal photo because at least you'll be able to go into a store and create what you want and pick it up in store.