Just hope you aren’t sold a defective product!!!

Do not let Sleep Country Canada commercials fool you like they did me and my family with the ‘we back our products and will be there to assist with an issues’.

A mattress we purchased 4 1/2 years ago started to fall apart. We had followed all the recommend steps that the sales associate went over at the time of purchase, but it turned out that the mattress was clearly defective. We went thought the warranty process and were approved for a direct replacement as the product we deemed defective. We then went to the store as instructed and were then told the unfortunately after 4 1/2 years the mattress we purchased was discontinued and no longer available for the direct replacement. We were then advised if we wanted to get something of equal quality of what we initial purchased, we would now be looking to pay out of pocket as things had gone up in price. We were then told that we initial spent $700 and now we were looking at spending around $2000 for something equivalent to what we had (more than double what we paid).

I then called Sleep Country Canada directly to try and see they could do as the store made it clear that it was out of their hands. We got nowhere with that, as I explained that we were upset because we were sold a defective produced and all we wanted was a replacement of equivalent quality to what we had. The customer service rep explained that they only would give us the dollar amount and nothing else as the same mattress was discontinued. I then asked if the mattress we had purchased was still available but now retailed for $1500 would I still be expected to pay the difference; she advise no they would just replace it. Leaving us feeling that we had been caught in a very convenient loop hole.

We paid more to purchase a mattress here because we thought it would be a worry-free purchase at the time. We were under the impression that they would sell us good quality items and anything that fell short of that would be taken care of and sadly we were wrong. Please keep this in mind if you decide to purchase anything with Sleep Country Canada!