don't like hearing about bad experience

bad experience, added a review about an experience, even called to explain to them what happened, even went back with another animal, most places want to hear about good and bad as this is how work places grow and learn , not this place they only want to hear or for people to see good reviews not their poor service, or lack of communication skills.

I can not even begin to tell you how much I LOVE this place. I had been bringing my pets to another vet for years and although they were amazing they were in another city and I really needed to find another trusted vet closer to home. At first I was torn as for me this was a big decision and I was so loyal and happy with our current vet. That was until I brought our cat to the Speedvale Vet Hospital in Guelph. Dr. Basik or Dr. B. as everybody calls him was amazing from the start. He took his time with our cat, whom had an injured leg, and explained everything to me in a way that I understood. His bedside manner was on point and you could tell he not only cared that our cat was comfortable and stress free but that I was as well. The office is very clean and welcoming and their prices for services are unbelievable. The one thing that really took me by surprise is how Dr. B. isn't all about the money. He is more than willing to work with his clients and doesn't try and sneak in any added expenses. After just meeting him once I was more than comfortable bringing my two dogs and my other cat to him and regardless of it being something minor or a little more in-depth he has never steered us a stray. We have been with him for over three years now and have recommended his services whenever possible. The staff and Dr. Basik himself are seriously the "cat's meow". Ok that was cheesy but Oh so True.