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state and Main Reviews - Calgary

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    4.8/5
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    November 08, 2017

    Superb Service

    First of all, the food is delicious and the servings are fantastic. I have eaten here several times but my experience today was phenomenal. I literally thought customer service did not exist anymore until today. My coworkers and I won a Vanilla Visa gift card for our Halloween costumes. We chose to use it today, unbeknownst to us, they only let you spend 80% so our $75.00 card was only worth 62.50 (that is a review for another page, but don't ever waste your money on one of these) Anyhow after going back and forth on the phone and feeling like we were some sort of con artists, we asked the Manager if he could help us. This gentleman went out of his way to try different ways to help. Finally we got the credit card issuer on the phone for a second time, to find out where the rest of the money was....we spent in excess of 30 mins dealing with this, and I am sure he had much better things to do. He treated us with respect, he never once got impatient, and he offered solutions. I can't even begin to tell you how impressed all 5 of us were and spoke about it amongst ourselves and with other coworkers upon returning to the office. Jason, ( I believe that was the managers name) could give seminars on how to treat customers. In society today, being treated like a human being is rare...being treated like an important human being just doesn't happen. Thank you, Jason and staff. You guys rocked it today!

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