I have been to Taz Hair Salon at both the Etobicoke and Yorkville location. From most staff, I have experienced very poor customer service, being met with arrogance and contempt. I find this outrageous, considering the cost of their hair stylists/colourists.

Kris Genga, a hair stylist, who works at both Etobicoke and Yorkville locations is the only reason I have continued to go to this salon. She left a career to pursue her passion as a hair stylist. Her passion, dedication, enthusiasm, and approachable/amiable personality make every client feel special enough to come back and stay with her for the long run. I have extra copies of her business card and consistently recommend her, not the salon, to friends/colleagues.

I have had very bad experiences with colourists at both locations, and have actively recommended people NOT go to Taz Hair Salon to have their hair coloured and persuaded those who were thinking of going. I have had my hair coloured (blonde highlights) by three different stylists, varying from junior to senior staff members. I have not felt that they invested enough time in their consultation to fully understand what their clients were looking for. I even brought pictures of blonde highlights I had done in the past to show them what I wanted.

One hair stylist, Dawn Whytall, was the worst colourist I have ever encountered. I went to the Yorkville salon after recommendations from a friend and asked her to add soft blonde highlights to my naturally dirty blonde/light brown hair. What I ended up with was YELLOW hair. I was absolutely mortified. When I spoke to her about my dissatisfaction, she refused to acknowledge the mistake (highlights vs. dyed fully blonde). I had to go back three times to have the colour fixed. On the last visit, I outright told her and the senior arrogant hair stylist Norm that I did not ask to be fully blonde, I only wanted soft blonde highlights due to my pale complexion. Dawn and Norm actually had the nerve to recommend that I compensate by wearing more bronzer instead of fixing her mistake.

After being their for a third time to fix THEIR mistake, they added toned down highlights. Then, they added toner only to the bottom half of my hair. I actually pulled her out of her staff room, where she was negatively speaking about me to other staff members, to add toner to the top half of my hair. Initially she refused, and I forced her to add it in. I would have ended up with yellow blonde on the upper half of my head and soft blonde on the lower half. The mistake that was averted by adding toner was never acknowledged by either hair stylists. This seems to be a pattern considering other reviewers' experiences summarized below.

I was and continue to be outraged by the lack of customer service, arrogance and outright contempt of the staff members. I consider Kris Genga to literally be the saving grace of the salon and the only reason I would even consider putting up with the rude behaviour of other staff members during my visits.

If you want to leave a salon feeling absolutely horrible about yourself, then I highly reccommend this place. It is unfortunately a very intimidating place with stylists that are very high on themselves, unprofessional and can't even wait until after you leave before ridiculing you right infront of you--....rude, sarcastic, hurtful people especially since they charge an arm and a leg. There is too much attitude here and all they want to do is rush you out the door for the next victim to throw away their money as they laugh at you! In terms of quality of cuts, it really is a hit and miss so given the uncomfortable atmosphere with no guarantee of a good hair cut, I would recommend finding another place. Believe me, if you are not a model...they will make you feel extremely unattractive, and immediately upon looking at you will judge and decide if you are worth trying to be nice too.