Horrible experience

Bought my airpods with them because I couldn't go to apple, and the sales assistant lied to me about the warranty just to make the sale. she told me it would cover losses, just as long as I don.t lose the whole set. I told myself it was a good deal because apple does not cover losses. I bought the warranty. A few months after, I lose the charging cases, I go to one of their stores, and they tell me they don't have any warranty like that. I go to the original store, and they have no idea what I'm talking about. I leave the store confused, thinking it is my mistake, I talk about it to a friend, and she is also surprised that nobody knew about it, because she got told the exact same thing when she bought her airpods there!!!