Terrible store and customer service

Their customer service is absolutely atrocious. Ordered a few things online more than six weeks ago and have contacted them about it repeatedly and only got one response which is that they will be checking with Canada Post, yet I’m out money and none of the items I ordered.

Horrible client care

Horrible customer service! I forgot to enter the free shipping promo code and ended up pressing send too fast. Literally 1 minute after my order I wrote to them explaining the situation and asking them to apply the code or cancel my order so I could re-order with my promo code. They refused to do both and answered me that I could return the clothing or refuse the package but that in either case they would charge me the shipping fee.

Do Not Give Them Your Business!!!

If I could rate this store lower I would!!!! I lost my daughter and have phoned, emailed, unsubscribed more then 40 times and even gone into the store to ask them to take me off of their mailing lists and they wont! I have asked to speak with a manager when I phone into customer service and they say they don't have managers. They wont give me a name or phone number of someone who can take me off the mailing lists. They send me stuff almost every day! This is a horrible way to abuse a grieving family!!! Absolutely Shameful!!! Don't buy from this store and if you do don't give them any of your information because they will hound you no matter what!