Lovely

I have been going to Trade Secrets for over 10 years now. Hands down my favorite place to go. I've gotten my hair cut washed and styled and I'm a regular for getting my brows waxed here. All staff is nice and helpful. Good prices

I booked an appointment for eyelash extensions about a month ago. I get to my appointment and 2 employees tell me the girl left and that they called me an hour ago to let me know. I told them nobody called me! Then Jessica the 1 employee said, maybe they dialed the wrong number! I asked for head office number because this is the most unprofessional thing I encountered! Wedding is in 2 days and I counted on them, now I have no other options because the wedding is in 2 days. I was furious and instead of giving me head office number Jessica called security to kick me out of the store. I got head office number from another store and I'll be reporting all of this. The employees are not professional what so ever, don't care about nothing. Jessica should NOT be dealing with customers. She's very rude and needs much more training for that position!

They don't honour their warranties. I bought a flatIron from them that stopped working after 6 months and they refused to honour the warranty. Just keep away - they are pretty sketch. You can get the same items online for much cheaper or you can pay and get exceptional quality items at Sephora. Don't waste your money at this location.

I only found out a few days ago, that the staff at Jason Michaels Hair Salon in Square One, joined Trade secrets! I walked by Jason Michaels a few times, and always saw this taller gentleman work, and akways wanted to go in and speak to him about my hair. Yesterday, I saw him working as I was walking by trade secrets, and decided to pop in.

I am a student on a tight budget, and I needed to colour my hair, so I deicided to go to Shoppers, and buy Loreal box colour. My hair went jet black. I am pretty pale, so you can imagine how horrid it looked!

I spoke with Giuseppe, and he was able to walk me through the process or removing this extremely dark black from my hair.

I made an appointment this morning because he had a cancellation, and I LOVE MY HAIR!!!
He did my hair a burgundy colour, and words cannot explain how gorgeous this colour is. My hair is super shiny, and I took home a few colour safe shampoos and conditioners from Rene Furturer, and I am super excited to use them! this was a major change, and I am super happy with the results. Being a student, and the hours of work to get rid of this black colour, Giuseppe really worked with my budget, and I will never go anywhere else!!!

Went for a cut and colour. Stylist (Mary) couldn't get the colour to stay in my hair - it all washed out when she rinsed it. So she immediately tried a second time without even waiting, and fried my hair. Then, despite the fact that I had a picture of exactly the trendy cut I wanted, she lopped off an extra 4 inches and made me look like a 50-year-old. Would never go back again.

I went to trade secrets to get my eyebrows waxed. The girl working had no idea what she was doing. I had to continually tell her what to do. Once I left I realized that she left several stray hairs that I had to pluck myself. I will never go back!

Looking for a great mani or pedi? A place to go and relax, feel pampered? Avoid Trade Secrets: Eaton Centre at all costs. From the moment you walk in to the services room at the back, you feel like you're an interruption to the girls there. Their day seems to consist of complaining about their boss, complaining about their hours, and complaining about their coworkers. Of course, as one of their colleagues leaves the room, she is shifted as the new topic of conversation. It's an absolutely awful experience - I've received gift cards for their services from a friend, that I would not use, the service is so bad.

I totally recommend going to trade secrets for your next eyebrow waxing. now i dont know if they'll be as great workers as the one in fairview mall are, but they have such an upbeat personality and do your eyebrows quick, easy and make sure you get it exactly as you want it. so when you get your next eyebrow appoinment booked, get it done at trade secrets