They don't honour their warranties. I bought a flatIron from them that stopped working after 6 months and they refused to honour the warranty. Just keep away - they are pretty sketch. You can get the same items online for much cheaper or you can pay and get exceptional quality items at Sephora. Don't waste your money at this location.

Went for a cut and colour. Stylist (Mary) couldn't get the colour to stay in my hair - it all washed out when she rinsed it. So she immediately tried a second time without even waiting, and fried my hair. Then, despite the fact that I had a picture of exactly the trendy cut I wanted, she lopped off an extra 4 inches and made me look like a 50-year-old. Would never go back again.

Looking for a great mani or pedi? A place to go and relax, feel pampered? Avoid Trade Secrets: Eaton Centre at all costs. From the moment you walk in to the services room at the back, you feel like you're an interruption to the girls there. Their day seems to consist of complaining about their boss, complaining about their hours, and complaining about their coworkers. Of course, as one of their colleagues leaves the room, she is shifted as the new topic of conversation. It's an absolutely awful experience - I've received gift cards for their services from a friend, that I would not use, the service is so bad.